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The Quality Of The Food Quality Essay

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Besides the taste of the food, service quality would be a vital factor that customers consider when choosing the restaurant. From our visits to Cora, we found that the food quality is quite outstanding in terms of freshness of the fruit and taste of the food while the service quality still has opportunity to advance. Given the fact that the service level is inconsistent among our visits but the average standard was met, we think that the workforce learning and development should be emphasized to improve their service quality and cultivate a performance focused culture. Through educating the workforce about quality management principles and tools, we believe that the workforce service quality would improve gradually.
Assess Training needs
Assessing training needs should begin with a thorough study of organizational vision. In Cora’s case, the restaurant should evaluate if they have successfully met the mission of offering guests exceptional quality ingredients and service in a warm, family atmosphere.
Before Cora starts the workforce training at the store level, the management should be fully prepared. As we mentioned above, the employees had little knowledge of the fruit source, which illustrated that the management failed to realize the importance of food sources to customers and deliver explicit knowledge about the business to the employees. To improve the workplace engagement and empowerment, the owner must effectively communicate the company’s vision and

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