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The Importance Of Intercultural Communication

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Previous researchers have found that for a person to achieve better and more effective communication competence, it is necessary to develop skills that allow an appropriate participation in specific situations. The ability to listen, ask questions, and express concepts or ideas effectively is an important part of communication competence. Intercultural communication presents an unexplored and challenging field that needs to be understood for a better development in communication. (Dillon and McKenzie, 1998). The variables of listening depend on the different perceptions that a person obtains through their cultural background. Furthermore, culture often affects the structure of consciousness in the act of listening. When a person seeks to …show more content…

Dillon and McKenzie (1998) study and found that the most important factors that should be analyzed for better listening are receiver apprehension, willingness to communicate, and readiness to listen, in addition to improving culture competence. To achieve intercultural skills is to avoid generalizations about other cultures, unless they are completely familiar. When listening is perceived to be required, the quality and intensity of a person is mediated by their attitude toward the concepts of listening competence and performance (Imhof & Janusik, 2006). Culture forms an individual’s worldview, and is especially pronounced when intercultural communication is attempted. To take into account the effects of listening, it is important to consider the speaker and the listener. Both speaker and listener perceive the event, the process of listening, and the result of the process. One example of this is when the listener thinks what the speaker is saying is interesting. The listener assesses the situation and takes in the information, and starts asking questions. Listening is a process that we do with our perceptions of what we hear. Therefore, what one hears is analyzed by cultural perceptions. The interpretation of those perceptions are basic to the process of communication, because the way a message is interpreted varies according to the

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