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The Effect Of Social Media On Organization Branding

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The Effect of Social Media on Organization Branding
Jianmo Zhang
University of Southern California

Media has been the main channel through which marketers convey their brand messages and promote their products since 18th century. The traditional marketing model, which is the combination of companies, advertising agencies, and media, has worked well ever since. However, with the rise of Internet, the key role in branding played by conventional media, which comprises print media and broadcast media, has been increasingly challenged (Palmer & Koenig-Lewis, 2009). Marketing budgets has been greatly shifted to online channels (Jennings, 2007).
Notwithstanding it simplified the process of marketing to some extend, online channel is never easy to manage. Instead, it includes multiple formats of communication aiming at variety of target customers, such as banner ads appearing on web sites, personalized e-mails sent by organization marketers and so forth (Palmer& Koenig-Lewis, 2009). Consistent with this media revolution, in recent years, social media, which further decrease the cost of communication for companies tremendously, has become a major hit in marketing and media field (Palmer & Koenig-Lewis, 2009).
In existing research, Social media is defined as: "online applications, platforms and media which aim to facilitate interactions, collaborations and the sharing of content" (Universal Maccann International, 2008, p. 10). It has become the representative of

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