Tesco PLC Report - Technology
The world of technology advances every day. People are finding better ways to use software
and hardware to suit their needs. Technology is more and more readily available for the
consumer, in the form of TV’s, consoles, handsets and sound systems. But what about the
businesses selling the technology, what do they use?
Tesco as a retailer are somewhat limited in automation on a selling front. In factories
automatic packaging and assembly is certainly the way to go, but on the shop front, there is
little in this sense to use. We are currently using self-checkout systems which scan the
barcode of an item, much like a regular check out, but done all by yourself. The POS system
is very useful here as it cuts
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A Tesco spokesman said ‘consumers conceal pressurized when at the checkout with
many customers behind them this technology is about creating a more relaxed experience’.
At Tesco we are all about providing an excellent customer service we are also trialling new
developments in click and collect services for customers. We plan to have a drive-thru for
grocery and non-grocery customers. This way it keeps queues short and makes Tesco a
more convenient business for our customers. This helps us in both the short and the long
run as we will be able to run at a higher capacity install and within our drive through. This
Matt Meredith - Unit 14 – Technology
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will lead to an allowance for a higher volume of customers in both areas which increases our
Revenue and our reputation as we will be able to build and utilise our customer base to
make a shopping trip less of a chore. Another Tesco spokesman said “it is all about making
the Click and Collect service more convenient for customers if this trial is successful then this
service could be rolled out more widely”. To save any confusion this new drive through
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This means customers know exactly what they are buying so
there are fewer returns and more happy customers. For us this means that the store will
become more efficient and more pointed towards a customer service environment. But we
can also market and advertise our own products such as the Hurl. Knowledge is never
wasted which is why we wish to share it with our customers.
Contact list payment using credit cards have now since been installed in our stores however
there is a new world alongside this of mobile payments. Apple pay and Android pay are
beginning to be installed in our stores this combined with self checkouts will allow for quick
and efficient purchases when you are in a hurry or if that is the Chosen method of payment.
Another brilliant benefit to this is the ability to link your Tesco Club card to this account so
you won’t miss out on any points or bonuses. Purchases are made using NFC technology
which is currently in most smartphone devices, if you are unsure if your phone has this
technology installed you can simply pop over to our technology department wear a
This new system will allow customers to input their own orders allowing staff to focus on preparing orders. With the new system, it will eliminate pressure as a result of preventing you from being overwhelmed with complaints about wait times or lengthy lines. There will be no waiting for customers to decide what they want to order or others complaining about them taking too long to place an order. The plan is to put the system into operation within the
ensure that the company stays current and ensures that there will be a wider range of consumers shopping in-store, resulting in higher sales volumes and sales revenue generated.
This day and age has rapidly become a century of booming technology. Technology has become newer, faster, and easier to use. With the technology boom, the use
Tesco’s talk about ‘Every Little Helps’ a lot, but it's not just a catchphrase or marketing slogan, it represents the company as a whole and what they stand for. For the people and their customers, it's how they run our businesses from all over
2. It can improve the customer experience. It increase customer satisfaction. It increase business performance.
whether customers will return to the business and if they will be satisfied. If the customer service is
It helps to preserve the same store location for at least 5 year. It allows to maintain customer loyalty.
Customers can save a lot of money at many of their favorite shopping spots within your city, or instantly in any other cities they visit.
Over the past ten years, the internet has drastically changed how consumers shop. Tesco now allows consumers to place orders online and to have those items delivered right to their front door. Self-checkout points have now given
The pace of innovation in technology in 2015 is so fast that there are some items that become obsolete as soon they are ready for commercial distribution. This is especially true in the case of information technology where every day a new product or service is launched. From its inception, computer technology has been viewed as a technology for the young. Older generations of people either do not trust in this technology or have very little self-confidence in using the tools associated with it. The important point to note is that technology today is designed mostly by young people and is predominantly used by people of the same age group. The older generation in general, will have little to no impact on how technology is designed or used in
The most important skill in Tesco’s is listening – and that starts and ends with the way they listen to what customers tell them
amount of customers they are able to reach. It would reach a much wider audience which
-To able to support more customers. There are several issues from the customers that I don’t know to resolve them yet. I still need
In many megastores and supermarkets around the UK, it is common for customers to circle around in search of parking spots before going for shopping. Home delivery services save customers discouraging inconveniences. In fact, before getting to the supermarkets, customers usually have fought their way through the busy traffic, just to come and miss parking space. Home delivery services offered by Morrisons eliminate the need for customers to make long ques at the billing counter during the rush hours of the day. Additionally, shoppers do not have to struggle loading their weekly grocery supplies into their car, especially for customers with limited physical ability such as the elderly, expectant women and the physically challenged. By letting shoppers avoid the heavy traffic to and from the grocery stores, Morrison customers are able to save a lot of time through the home delivery services that the company offers.
workforce to keep customers coming back. People will not continue to do the same things over and over.