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Tesco Plc Essay

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Tesco PLC Report - Technology

The world of technology advances every day. People are finding better ways to use software

and hardware to suit their needs. Technology is more and more readily available for the

consumer, in the form of TV’s, consoles, handsets and sound systems. But what about the

businesses selling the technology, what do they use?

Tesco as a retailer are somewhat limited in automation on a selling front. In factories

automatic packaging and assembly is certainly the way to go, but on the shop front, there is

little in this sense to use. We are currently using self-checkout systems which scan the

barcode of an item, much like a regular check out, but done all by yourself. The POS system

is very useful here as it cuts …show more content…

A Tesco spokesman said ‘consumers conceal pressurized when at the checkout with

many customers behind them this technology is about creating a more relaxed experience’.

At Tesco we are all about providing an excellent customer service we are also trialling new

developments in click and collect services for customers. We plan to have a drive-thru for

grocery and non-grocery customers. This way it keeps queues short and makes Tesco a

more convenient business for our customers. This helps us in both the short and the long

run as we will be able to run at a higher capacity install and within our drive through. This

Matt Meredith - Unit 14 – Technology

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will lead to an allowance for a higher volume of customers in both areas which increases our

Revenue and our reputation as we will be able to build and utilise our customer base to

make a shopping trip less of a chore. Another Tesco spokesman said “it is all about making

the Click and Collect service more convenient for customers if this trial is successful then this

service could be rolled out more widely”. To save any confusion this new drive through …show more content…

This means customers know exactly what they are buying so

there are fewer returns and more happy customers. For us this means that the store will

become more efficient and more pointed towards a customer service environment. But we

can also market and advertise our own products such as the Hurl. Knowledge is never

wasted which is why we wish to share it with our customers.

Contact list payment using credit cards have now since been installed in our stores however

there is a new world alongside this of mobile payments. Apple pay and Android pay are

beginning to be installed in our stores this combined with self checkouts will allow for quick

and efficient purchases when you are in a hurry or if that is the Chosen method of payment.

Another brilliant benefit to this is the ability to link your Tesco Club card to this account so

you won’t miss out on any points or bonuses. Purchases are made using NFC technology

which is currently in most smartphone devices, if you are unsure if your phone has this

technology installed you can simply pop over to our technology department wear a

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