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Tension Due to Changes at Sound Shore Medical Center

Decent Essays

Introduction:
The healthcare system is a constantly changing field. Change is a part of life and a part of change is learning how to cope with the new environment. Doctors, nurses, social workers, and managers are continuously educating themselves, staying updated on current events, attending seminars, learning about new technology, pharmaceutical breakthroughs and broadening their knowledge in their area of work. In this field, healthcare professionals have to be wiling to adapt and accept change. For the patients, it is the responsibility of healthcare providers to make the environment as stable as possible to accommodate patients well-being, however, the staff should be willing to accept an unpredictable environment. Sound Shore …show more content…

Montefiore as well is using a different system to document their chartings for the patients. As of right now its still under Citrix but in the next month the nurses were told they would change to a new system that is unknown.
Solving the Problem: The nurse managers made a list of the issues that were occurring and knew they needed to figure out a way to ease the tension and anxiety nurses were having. They brought it up at a meeting with the directors and higher authority staff. For the pharmacology and dosage exam, staff was given a refresher course as well as a study guide to go over which helped them remember the key formulas and drugs Montefiore required to know. Nurses from Montefiore in the Bronx came to give an orientation on nursing procedures, polices and ways to document the charts. This helped the nurses feel a sense of comfort before starting the first day under new management.
Stakeholders:
The stakeholders that were apart of this change was the CEO of both Sound Shore and Montefiore Hospital, physicians, nurses, supporting organizations, hospital employees, political leaders, and the community (patients).
Result:
The results displayed have shown a great adaption to the transition thus far. Even though it is an early stage of change, health care providers have adjusted efficiently to the new environment. Human resources have hired new staff members to bring energy and emphasize the

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