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Task Analysis Behavior/Skill to be Trained The skill I will be focusing on with the employees of Alam Realty is how to better communicate using non-verbal communication. Non-verbal communication such as active listening, watching for customer’s body language cues and being aware of their own body positions, are important skills for sales professionals because the sales transaction depends on good communication. From the Needs Assessment, it has been determined there are several areas of non-communication that need to be covered in training. Listening skills that focus on giving full attention to the customer, nodding their head the use of non-lexical fillers and appropriate eye contact. The training will also cover first impressions, facial …show more content…

I will start the session by standing in a slouched position, looking at the ground and speaking to the trainees and tell them a little history of myself, I will than straighten my posture and look directly at the trainees and ask them if they can repeat any of what I said. I will then repeat the story and see if they notice the difference in the non-verbal techniques. The icebreaker will be another lesson in non-verbal body language which should give the trainees a good understanding of what the training session will be focused on. I will then show a PowerPoint presentation and lecture on what non-verbal communication is and how to look for body language cues in other people. There will be time for questions and answers at this point. There will be a 15-minute break at this point. After the break, I will ask the class to give me all the non-verbal gestures they can think of and I will write these down on the white board. We will then put them into lists of good and bad gestures. This will give the trainees a good idea of what the good non-verbal cues are and how to start focusing on them. I will present the class with sales scenarios and since we will have approximately 8 people in the class I will have each one take turns in being the real estate agent. I will record them during their role play and after lunch we will resume with the other half of trainers. At this point we will break for

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