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Tannen Case Summary

Decent Essays

In the first situation (Tennan,75/76), the member of the board of trustees Mr. Smith lets the president of the University know that she had spoken inappropriately to her secretary. Mr. Smith claims that since she is the president, so she should have been more direct with her secretary. What he probably saw in her is lack of confidence and power. In this case I agree with the member of the board of trustees Mr. Smith. I strongly disapprove her indirect style of communication towards her secretary by telling her “Do you think you could…” and “…would you please do me the favor…” (Tannen, 75). Instead, she should have said in a direct style something like “I just finish drafting the letter, now type right away and hold all calls while

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