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Strengths And Weaknesses Of An Effective Assistant

Decent Essays

Strengths:

- Dena gains agreement with the client to ensure they are on the same page.

- After strong closing and foreshadowing the transfer (good!), Dena then goes on to set expectations for the client to leave a voicemail if the team member is unavailable. Including that it ensures a call back within 24 hours.

Opportunities:

- Strong intro. During her strong intro, Dena is sure to introduce herself, however, she misses the opportunity to greet the client using her name. It is important that we do this, in order to make the call more personable. In an instance like this, where the client gives her name and goes on to explain the reason for calling in, use the client's name at your first opportunity (at :23)

- Control. (1:25 - 1:33,

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