Strengths:
- Dena gains agreement with the client to ensure they are on the same page.
- After strong closing and foreshadowing the transfer (good!), Dena then goes on to set expectations for the client to leave a voicemail if the team member is unavailable. Including that it ensures a call back within 24 hours.
Opportunities:
- Strong intro. During her strong intro, Dena is sure to introduce herself, however, she misses the opportunity to greet the client using her name. It is important that we do this, in order to make the call more personable. In an instance like this, where the client gives her name and goes on to explain the reason for calling in, use the client's name at your first opportunity (at :23)
- Control. (1:25 - 1:33,
I believe that I am a quality candidate for the Instructional Assistant position, as I have 5 years’ experience in various educational support roles. In each position, be it as a Library Assistant in the Westbrook LRC, Student Aide, or as FOSS Coordinator, I utilized my strategic planning, organizing and excellent communication skills to add value to the educational experience of the students and staff with whom I worked.
The function of a HLTA will be relevant and specific to the setting that they are employed, but the overall aim is to help children to achieve their full potential through a number of teaching methods suitable to each childs needs.
Administrative assistants must be able to handle challenging situations and many details at once. The assistants are what keeps an office running while supporting the efforts of a business owner executive, manager, or professional group. Their main responsibility is to keep their place of employment running smoothly, thus all of their duties relate back to the operational proceedings of an office. These duties may include scheduling meetings, answering phones, managing databases, disseminating information (through email and internal memos), creating spreadsheets, generating reports, ordering equipment, and working with clients or customers. People who demonstrate these skills in this field can advance to higher
Between 4:21- 4:51 Too much dead air we want to make sure that we are guiding the call this will help with the efficiency of the call. Krista should have foreshadowed to the client "once you client on the link let me know what you see next".
Hello my name is Andrea Mangrum from Virginia. I am an Instructional Assistant (SPED) in the public school system. I am pursing a degree in Special Education here at Liberty University. My plan is to eventually get my Masters in Education and become a License Special ED teacher. Married for twenty-one years, two children Walter and Mercedes. Three awesome and beautiful grandchildren. This is it, my last class before graduation going to finish strong and it was all worth it class of 2017.
Concluding the call- Landon ends the call by assumptive phrasing suggesting if the client has any further questions to call CR back. We want to be sure that we are phrasing this as a question to proactively address any issues that the client has. This assures we are offering our assistance as further courtesy opposed to ending the
I am extremely excited to be applying for the 2017 Instructional Assistant summer session position. I see this as not only a job, but a great opportunity to gain hands on experience within the field of special education. I currently attend Old Dominion University and major in speech pathology & audiology, with a minor in special education. I have two more semesters to complete before I graduate and attend graduate school. I have completed all of my special education classes and I have a total of 3 more speech classes to complete. Therefore, I am familiar with special education, communication disorders, assistive technology, and individuals who are deaf and hard of hearing.
- Conclude the call properly. Nancy misses the opportunity to ask if the client had any other questions before concluding the call. It's important that we do this in order to help promote a one call
- Foreshadow timeframe of follow up. (6:27 - 6:53) Nancy advises the client that she'll need to speak with Eric (SC) to confirm the loan process has stopped. Nancy later offers a conference, but does not foreshadow to the client that "if you get his voicemail, leave a message, as that ensures a call back within 24 business hours."
The teaching assistant can offer support to their colleagues by being open and honest with them, this includes being open and honest about their ability to provide support when they either do not have the time or skills to do so. The teaching assistant should also keep their colleagues up to date with their work schedule that may affect the support they can offer. They should address any issues they may have with other work colleagues in a constructive manner and try to resolve these issues by their own actions. Any issues that cannot be resolved should be reported to someone who does have the authority and capability to resolve them. The teaching assistant could either be working with teachers, other teaching assistants, other adults working
Tierra is an agent that has to be kept busy doing something. She gets restless easily but as long as she is doing IVR's , tax receipts, Cd's etc she is focused and positive. She is also a quick learner however being on time for work has become a challenge for her lately since she has been working in the salon. For the most part, she has always been respectful towards myself and her fellow
In general society eye, all wrongdoings are seen as wretched. For the typical national, wrongdoing is something considered as an action that is uncouth to encounter. Nevertheless, when taking a gander at infringement against each other, some have all the earmarks of being a bigger number of genuine than others. In Bernard Malamud's "The Assistant", the rule wrongdoing that seizes that story is strike and robbery. However appeared differently in relation to regicide, youngster murder, and hurting of the physical and enthusiastic kind, attack and robbery is the one wrongdoing that is the most "human" among the infringement recorded. Within this paper, I may attempt to exhibit my conviction that strike and robbery to a more comfortable unite with
An Administrative Assistant can be categorized into two types: One that may work in an educative environment or one that may work for a business in an office.
Few people know how to conduct introductions in a proper fashion, yet they are an important aspect of our daily life. In the social realm, men are introduced to women. In the business realm, the less important person is introduced to the person of greater importance, regardless of either gender. Though a key aspect to remember is that the name of the person being introduced is mentioned last, and the person to whom the introduction is made is mentioned first. It is also critical to remember that the client is the biggest priority, even if he/she holds a lesser title.
An executive and administrative assistant’s role is in a position of trust. The executive of the administrative assistant are often entrusted with documents of a very sensitive nature such as payroll and salary, medical records, itinerary and schedules, correspondence and trade secrets. It is very important to ensure confidential information is protect from unauthorized personnel. A breach of sensitive information could result in identify theft, the potential for blackmail, emotional distress, or unwarranted exposure.