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Strategic Choice and Evaluation Essay

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Strategic Choice and Evaluation Paper
Kylon Taylor
STR/581
Thomas Anderson
March 26, 2012

The opening of new stores is the cornerstone of Starbucks’s success. In order for Starbucks to continually growing in the market is to enhance the equity of the company and the Starbucks brand name. One opportunity of accomplishing these goals is to attract new customers by opening new stores in their communities. By maximizing the convenience for customers, the new store locations will attract new customers and allow existing customers to increase in their frequent visits. In addition, Starbucks is adding drive thru for the on-to-go customers and professionals. Starbucks will strive to increase profitability of these units by comparing data …show more content…

China is a fast-changing market and it has paid off for Starbucks. The middle class citizens of mainland China consider Starbucks coffee a luxury. The customers are willing to pay the premium price just for the customer experience. The success of this strategy is due in part to the in-store training and people-development model used in China. This way, Starbucks ensures its brand positioning is consistent with customers’ expectancy of having the Starbucks experience that is provided in the United States.
Starbucks customer intimacy is the value it places on customer satisfaction. Starbucks requires that all employees be trained for 24 hours prior to entering into full-time or part-time employment. Starbucks provides this training to maximize its employee’s attentiveness and responsibility, providing a decrease in a customer’s waiting time. Starbucks also is able to introduce popular products for consumers by closely tracking the needs and wants, decreasing the wait time and increasing more choices for customers. When a customer frequents a Starbucks establishment regular, loyalty is shown and Starbucks is hoping this will increase and attract new customers.
Starbucks Coffee is showing product leadership by introducing new products in its coffee shops and now retail stores around the country. Partnering with the PepsiCo brand for Frappucino drinks and selling instant coffee in retails store such as Wal-Mart and

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