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Strategic Action Disney On Consumer Focused Initiative Essay

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Part A:
Question 1: Which strategic action Disney took in terms of consumer focused initiative? Give examples.
The first Disneyland opened on July 17, 1955 in Los Angeles; today this Disneyland hosts more than 14 million visitors a years, who spend nearly $3 billion. Then second Disneyland opened in Tokyo in 1983 with great success. (History, 1955)
The issues rose when Euro Disney launched in Paris in 1992. Due to cultural issue this Disneyland known as Paris Disneyland from the first day. In Paris Disney accused of ignoring French culture issues regarding language, alcohol consumption and pricing tickets and merchandised damage.
So that Stephen Burke made number of changes in strategies to retain Disney’s image and to attract more customers. Such strategies are as below:
• Focusing on hiring an outgoing and friendly staff members;
• Give more training to new employees so they get chance to understand French culture;
• Introducing new Disney characters which represents more French culture;
• No restriction on consumption of alcohol in the theme park;
• Reducing prices of tickets, food and hotel stay;
• Relaxing Disney’s hierarchical management structure;
• Reduced managerial staff by almost 1000 in order to flatten the management and empower the employees with more duties and authorities.
Disney launched its most recent theme park in Hong Kong in 2005. But at this time they have done research very well from the failure of Paris Disneyland. To be succeeding in Hong Kong

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