Social Media And Health Care

Kaiser Permanente, one of the nation’s largest healthcare providers, is using the most popular social networking sites; twitters, Facebook, LinkedIn to grow its positive media presence and create a competitive advantage over other healthcare companies. According to Vince Golla, Director of digital Media and Syndication, “Social media tools, specifically Twitter has exponentially increased our position in the world of innovation.”

The objective of this study is to examine the importance of not sharing patient information through social media. According to the work of Adler (2011) many physicians are violating HIPAA and do not know it. Dimick (2010) writes that nurses at the Fargo, ND-based healthcare system in 2008 were using Facebook to "provide unauthorized shift change updates to their co-workers. What once would have been a conversation became an update on their personal Facebook pages. It was a convenient tool, because the nurses had "friended" each other through Facebook and thus could quickly read what each other wrote on their pages. They did not use patient names, but they did post enough specifics about patients so that the incoming nurses could prepare for their shift. The problem was that everyone else "friended" to their Facebook pages could also read the information." (p.1) The use of social media to talk about work "sharing sensitive patient or proprietary business information that same easy use and powerful reach broadcasts guarded information to large numbers of people." (Dimick, 2010, p.1) Release of information that is sensitive over social media can result in great harm to the reputation of an organization, violations of HIPAWA and ultimately result in "breach notifications and hefty fines." (Dimick, 2010, p.2) Dimick writes that Kaiser Permanente published "an organization-wide social media policy that explains appropriate staff

HIPAA, otherwise known as the Health Insurance Portability and Accountability Act, was enacted in 1996 which required organizations to devise methods to safeguard transfer and disclosure of personal health information (Shi, 2015). Protected health information (PHI) is any information about a patient’s health status that can be associated to a certain patient. HIPAA being the act that protects the spread of patient confidential information, can be violated on accident more than often. Social media, including Twitter, Facebook, Instagram, Linked In, etc. has millions of users daily and users have the option to post or ‘tweet’ whatever they may want. Easily enough, HIPAA violations can occur through social media and the United States Department

Social media has taken over the way that we interact with one another. It is leading the way in which we communicate with family, friends, coworkers and strangers. It is also the way we keep up with our favorite celebrities and gossip. Social media and the use of smartphones are becoming more prevalent in business and the healthcare field as well. According to Pew Research Center, “62% of smartphone owners have used their phone in the past year to look up information about a health condition” (April, 2015). Technology, just like all things come with flaws

The rapid development of technology throughout modern society has initiated the widespread use of social networking. Social networking plays a positive role in healthcare when educating, communicating, or advertising. However, poor judgments have the power to turn this positive into negative and damage professional reputations. Griffith (2014) stresses the importance of understanding that protected health information is not a matter of open secrets. Whether a lawyer, doctor, nurse, or a secretary, it is important to avoid conditions that may influence the health and security of patients or clients, as well as their own professional reputation (Aylott, 2011). The Purpose of this paper is to explore the appropriate use of cell phones and social networking in healthcare and the importance of understanding the ethical boundaries between professional uses opposed to personal use.

In the world today, smartphones are becoming the “norm”, with basic phones becoming nearly obsolete in recent years. Pairing the overwhelming presence of social media with the rise in usage of smartphones brings to light an entirely new set of problems and challenges regarding patient privacy. According to a 2010 study conducted regarding various boards of nursing, 67% of executive officers surveyed reported receiving complaints about nurses misusing social media (Spector & Kappel,

Social media (digital technology) platforms are defined as any form of digital communication through which users create online communities to share information, ideas, personal messages, and other content (such as videos). Over the last several years, the use of social media platforms such as blogs, text messaging, games, and Twitter, have had significant growth. Social media tools have become an effective way to expand reach, foster engagement and increase access to credible, evidence-based health information.

While using social media can be valuable to doctors and nurses, inappropriate use of these tools can be devastating to a health professional career. Here are some examples

In the present culture of the United States, social media has had a major impact in American society. It has a profound influence and intertwined itself in almost every aspect of the average American’s life. It ranges from providing updates of location of a person(s), events, and sharing personal moments. Even different industries are utilizing social media as a platform for communication, information, and sales mediums. One industry, the health care field has seen a rise in the utilization of social media. For instance, an emerging population of physicians are using social media apps such as Snap Chat, Facebook, and YouTube to educate, display surgical, and medical procedures while being performed. In contrast, as there are positive aspects of utilizing social media, a negative trait of social media is invading and exposing individual’s privacy. As of recent, a New York licensed nurse had to surrender her nursing license and sentenced to 3 years of probation for “moral unfitness in the practice (Bowerman, 2016).” She took photos with her phone of two unconscious male patient’s genitalia and shared them with coworkers. This has become an increasing issue and as the utilization of social media in healthcare is increasing, many ethical issues are developing. For instance, the Health Insurance Portability and Accountability Act of 1996 (HIPAA) was passed for the adoption of a national standard for electronic health care transactions and code sets, unique health identifiers,

Social media in hospitals can affect the patient as well as the nurse and the nursing student. Westrick states: “Nurses must find a balance between taking advantage of the benefits social media use

Social media is a term we use daily in our lives and is a trend that continues to grow at a very rapid pace like technology. Not only do we as individuals use social media to post life events and share photos to friends and family, but we also have the habit of using it for first impressions of others and broadcasting small town news. Whether we realize it or not, newspapers and face to face conversations are becoming a thing of the past in our generation. Just like everything else created, with the good also comes the bad. Social media is a blessing and a curse in the healthcare industry.

Using this viewpoint, health care leaders can see the importance of using social media to stay in tuned with what patients are saying. For a health care organization to succeed they must provide quality care and quality service. If the patient population is not satisfied they are likely to vocalize their opinions to friends and families through social media. Health care leaders can create blogs or chats where consumers can express their concerns as a means to fix issues the organization may be experiencing. The information generated from social media can then be used by health care leaders to improve the organization, with the hopes of making their organization a leader in their community.

“Perhaps the greatest risk in use of social media in health care is to the patient’s privacy and confidentiality” (Henderson & Dahnke, 2015, p63). Establishing a nurse patient relationship is essential in providing the best

Early adopters show through various samples that social media can be used to impact clients and achieve key business objectives. NHS needs both online networking arrangement and a social networking methodology. They cannot bear to take a "keep a watch out" methodology or to sit without moving by while the online networking unrest surpasses the data unrest and drastically changes the way we convey furthermore, fulfill social health objectives.

Communication has been permanently changed by social media. A wide conceptual definition of social media, as cited in Ressler & Glazer (2010), is “The online and mobile accessible services that enable individuals to connect, collaborate, and share with others in real time.” Social media has an obvious influence on informal communication style and represents both possibility and liability for healthcare institutions. As cited in Bernhardt, Alber, & Gold (2014), “Social media provide healthcare professionals with tools to share information, to debate health care policy and practice issues, to promote health behaviors, to engage with the public, and to educate and interact with patients, caregivers, students, and colleagues.” It also presents challenges, including risks to information accuracy, organizational reputation, and individual privacy. Social media can be a very helpful in communicating among nurses and other healthcare providers while creating professional connections, and sharing experiences, but guidelines for appropriate use by healthcare providers are essential. Whether or not certain healthcare organization decides to use social media as a communications tool - social media policy still need to be implemented. Policies help establish an organization 's rules and expectations around social media.