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Siwes Report at Cyberspace Network Ltd

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REPORT ON STUDENT INDUSTRIAL WORK EXPERIENCE SCHEME (SIWES) TRAINING PROGRAMME (MARCH 2012-AUGUST 2012)
AT

CYBERSPACE NETWORK LTD.
BY
ONIMOE ANN CHINYERE 09CH010437
COMPUTER & INFORMATION SCIENCES COVENANT UNIVERSITY

BEING A REPORT SUBMITTED TO DEAN COLLEGE OF SCIENCE AND TECHNOLOGY IN PARTIAL FULFILMENT OF THE REQUIREMENTS FOR
MIS329.
DEAN CST: PROF. F.K HYMORE
SEPTEMBER 2012
DEDICATION

This report is dedicated to God Almighty, To him be all the glory, honour and adoration forever.
And also to the members of my family; my dad, mum, sister and …show more content…

Below is the company’s organogram showing the various departments alongside their Heads.

CYBERSPACE STAFF ORGANORGRAM

TECHNICAL REPORT

CHAPTER 1 WORK DONE/PARTICIPATION
The period I worked in Cyberspace Network LTD. I worked in three(3) departments.
I worked in the Technical department, Customer Service Unit (CSU) and Software department. I was in both the Technical and Customer Service department at the same time but basically in CSU full-time and Technical part-time, then I moved to the Software department later on.
The Technical department is the department that deals with networking through both software and hardware. This is the department that deals with WIMAX and VSAT internet services. They have field engineers and dispatch drivers which are sent out to a client’s sites to install/ troubleshoot their network. The Customer Service Unit/department is the department in charge of monitoring the client’s internet link/network and also the unit that handles the clients’ information/data. This department notices if there is a problem with a link then escalates it to the engineers in the Technical department, then they visit the site and work on the internet link. The software department is the department in charge of providing software solutions which are strategically tailored to meet an organisation’s goals and requirements like Eduportal/school portal solutions.

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