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Self Assessment Paper

Decent Essays

To verify the first indicator, a survey will be used. Surveys can gather large amounts of data, and can be administered through mail, e-mail, or face-to-face. As this survey is in the process of being developed, it is essential that the survey undergoes testing to ensure the survey is measuring what it needs to measure. A method that will be utilised will be a survey with a rating scale used as the tool to measure service user satisfaction. The Likert scale is commonly used to measure a person’s attitudes or behaviours, using answer choice that ranges from one end to another (Kuma-Tan et al. 2007, p. 550) (appendix 1). A Likert scale survey can identify the different levels of the service user’s opinions about the staff’s cultural competence (Mellor & Moore 2014, p. 369). The survey will indicate the service user’s satisfaction, identify if further training is required, and improvements. …show more content…

This may indicate that the staff members have become more culturally competent, as service users may feel understood and respected, thus encouraging more attendance of appointments. This raises the issue of confidentiality, to resolve this the service user involved will be asked if this has their consent. The survey will also provide insight on communication, and cultural competence.
To verify the third key indicator, a self-assessment tool for staff will be implemented (Appendix 2). A self-assessment tool is implemented to enable organisations to recognise their strengths and challenges in regards to cultural competency (Government of South Australia 2006, p.

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