Table of Contents
Situation Analysis 1
The Problem 1
Options 2
Criteria of Evaluation 2
Evaluation of Options 3
Recommendations 3
Action Plan 3
Exhibits 4
Situation Analysis
Rogers Cable is the leader in Canada’s cable television market, with a over 2.3 million cable television subscribers and 500000 internet subscribers. In 1993 the Canadian government relaxed the norms of telecommunications industry followed by an application in 1999, allowing local carriers to change the content of the information passing through their networks. This led to increased competition in the market and the customers enjoyed a lot of choice. As such Rogers Cable focused completely on increasing its subscriber base and
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Also the loss that Rogers Cable could incur as a result of customer erosion should be taken into consideration while choosing an alternative.
Coordination among Business Partners
The solution to be implemented should felicitate higher coordination among the business partners leading to better information circulation and targeted customer approach, i.e. to make efforts that the same technician handles the same customer.
Evaluation of Options
Feedback and scorecards and Identification of the technician
Coordination among Business Partners: These options are mainly targeted to create a central repository of all the technicians, which could be accessed by all business partners for evaluation and tracking. As such it fulfills the requirement of coordination among the business partners.
The cost of implementation of the options: It is found in the survey that 20% customers had had repeat work. Considering 5% as redundant, the customer erosion could be as large as $4.37 million (Exhibit 2). Thus making the investment of $75000 is completely justified.
Inventory management system
The cost of implementation of the options: It deals with the technicians and the reduction in time of implementation. This leads to better customer service and increases efficiency of the technicians. Also considering a customer base reduction of 5% (Exhibit 2), $1 million dollars will be a prudent investment.
Recommendations
To initiate a
6. How does the current reimbursement level of $140,000 per case affect a decision to use or not use marginal cost pricing? Does the amount of excess capacity affect the decision? Why?
The general softness in the Canadian and the Ontario economy has negatively impacted Media’s advertising sales, and lowered net additions of most cable and Internet products. Rogers
* Least expensive of the three strategies due to the lack of excess inventory and employee overtime
Therefore, given the effective burden rate of 145% ($4,713,982.00/3,260,015.00) we can calculate the cost of the product in table 1:
In line with our objective, we proposed two different models both resulted in reducing the total cost. Proposed scenarios are:
The selection of a new or add-on program is contingent on budgetary requirements. How much money would have to be laid out for training of staff or does the knowledge already exist in the IT department. BAL is a small company with 400 employees. The budget that would be required to purchase a new software package could seriously outweigh the need.
* Centralization of the core processes and standardizing of the IT infrastructure would leverage technology expertise across the organization and the affiliates. It would also enable cost effective contracts from the software suppliers and would facilitate global business processes.
Many people today use internet daily, such as Danny’s family. His family used to be Rogers’ customer for 3 years, and then they moved to Bell when they can no longer take the annual price increase. Danny’s family has a TV-phone-internet bundle. They were satisfied with Bell’s service during the first year, but as time passed, Bell also increased their charges. As the head of the family, Danny takes the responsibility for paying the bills, so he is the one who feels the burden. When they reached their third year with Bell, Danny started thinking about finding another internet service provider.
Over the past decade, significant changes in regulations, advances in technology, and shifts in competitive dynamics began transforming the cable industry. Companies within the industry were forced to adapt by acquiring economies of scale and scope. American Cable Communication was seeking to acquire AirThread Connections for three reasons. The two companies could help each other become more competitive in an industry that is moving toward bundled package service offerings. The acquisition would help both companies expand into the business market, and lastly American Cable was in a unique position to add value to AirThread’s operations. They could obtain a significant amount of
The telecommunications coverage in rural and regional areas in Australia has monopolistic characteristics. Telstra has a competitive advantage over Optus with 99.3% coverage of the population compared to Optus with a 98.5%, this is equivalent to an estimated 192,000 more potential customers. Although Telstra has this competitive advantage they claim that the revenue received from their rural base stations does not cover the cost of development and maintenance.3.
After largely dominating the telecommunications market for a century, Telstra’s competition has recently become more widespread. In order to effectively adapt to this changing market, Telstra has employed the use of market segmentation in an attempt to
Identify the product changes for all three legacy organizations (Charter, Time Warner and Bright House)
5. Reduce work redundancy between the field service and tech support teams by 50% within 3 months of project completion by centralizing the tracking of interaction and activities that are associated with all customers and contacts.
* Investment in automation and information systems so as to enable information sharing between departments as well as with customers.
(Cao, Mohan, Xu, & Ramesh, 2009) states, coordinated system accumulates data and prerequisites of item/application, to augment the execution phase of the undertaking instead of getting every one of the necessities in the introductory phase of the task. The deft procedure focuses more on nature of the product application and innovative arrangement to execute the undertaking keeping in mind the end goal to meet the every one of the prerequisites of client. (Conboy, Coyle, Wang, & Pikkarainen, 2011) have depicted that commercial enterprises/associations can face issues while moving from conventional programming advancement approach to the coordinated philosophy. In the lithe philosophy, wide activity and connection between diverse partners, decreases the dangers included in the item improvement procedure and the key difficulties in relocating from a conventional system to the deft strategy.