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Restaurant Literature Review Paper

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Part 1 Theoretical Framework
1.1 Literature Review
1.1.1 Market Segmentation Market segmentation is a marketing concept, and it is based on the customer needs and wants. The objectives of the concept is to let customer satisfy with what they wants and to understand of customer preferences and produce the product and service. Customer satisfaction is an important factor for the restaurant because it is how they going to survive in the restaurant industry. Basically to understanding of the social, economic and, to a limited extent, psychological location of the consumer (Salim, A, T., Rahmat, H., Karuthan, C., & Mukesh, K. 2012). The objectives are to let the satisfaction level become higher which based on effectively and efficiently. To identify the market is by a variety of technique and methods, there is market segmentation and target segmentation. To identify the target market need is also part of the development to create satisfaction for the customer. Market …show more content…

It is differentiate based on different type of services, price offered, market orientation, type of establishment, variety of menu, food specialization, style of operation and ownership (Lawson, 1994 in Othman and Don, 2008). Basically in Malaysia, casual dining and fine dining restaurant are included in full service restaurant based on (Euromonitor International, 2012c) because it provides waited table service for customer (Gregoire and Spears, 2007). Meanwhile fast food restaurant consider as quick service restaurant because they produce quick order, quick production and quick pick up. Nowadays, in the food & beverage industry have many different type of restaurant raising up, it is because changing of lifestyle. Therefore, there is a good opportunity to growth on different restaurants. Food service industry also create employment where it also contributes to the working opportunity to the

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