Regal Carnation Hotel Copy

First, the crew members have a common feeling that they were being “used” by management because they knew that many general office workers were earning more money and working shorter hours than them. Meanwhile, they felt that their jobs were more challenging and more valuable than those general office workers’. So they were supposed to earn more money than those people.

There were a lot of issues that prompted employees at the Frontier hotel to take striking as an action to be heard. When watching this documentary for the first time I didn’t realize how long these workers were on strike for. One word to describe the owners of these hotels is “savages”. They started to fire individuals for no apparent reason it seemed the owners wanted to cut back. There was one girl that worked in the culinary department for eight years and she was let go. The hotel also took away health insurance benefits, pension contributions for employees trying to retire and the most important cutting employee wages for the hotel to save money and for the owners to profit even more letting these employees work next to nothing. A lot of workers said they felt their pride was being taken away also trying to take care of their own family will be even more inflexible. The hotel took away everything so these employees had no chose but to strike.

Once the couple started to get settled into their room, a number of different incidents occurred that could of easily been handled with a properly trained staff that executed 5-star customer service. McKenzie asked for a luggage rack, which was promised immediately and never delivered to his room. McKenzie also made several requests that extra pillows be brought to his room, which were promised and were failed to deliver (Kayalar). With key persistence he was later told, “the hotel did not have extra pillows available.” I want to note that the hotel was not at full capacity, so if proper customer service was instilled in the employees a trip to a vacant room for a pillow could have easily solved this request. The couple in turn requested towels to use to bulk up the flat pillows. Thankfully, the towels were delivered, however, the employee did not address their inconvenience and in fact never said a word or had a smile on their face. Customer service is not only providing the material, but it is also having the face of the employee that is representing the company or business to make a good impression on the guest or client. Another issue with the room was the restocking of everyday

The first employee she talked with was Heather. The main issue over here is mostly stereotypical and racial discrimination. Heather told she doesn’t like retreats. She also said that she was ignored to give a promotion six months ago by her supervisor Jack as she was Chinese, and that her supervisor doesn’t like foreigners. She also stated that the three day retreat held once a year won’t solve the anti-social atmosphere between

In 1930 till 1934 the hotel was turned into a junior college. Due to the great depression the college would ultimately close. In 1937 the most infamous owner of the hotel purchased it. Norman Baker, he bought the hotel and turned it into a cancer hospital and offered patients “miracle cures” to heal their cancers. Baker claimed he was a doctor. Baker was no doctor, and the cure he possessed was not actual medicine. The entire operation was a huge ruse to get money from dying, desperate people. None of the patients died from his false medicine but many died from the lack of actual treatments. Baker stole about $4,000,000 from unsuspected patients that would never get cured.

My car totaled out in a ditch, sirens blaring causing a distinct ring in my ears that seemed to last for days and blue lights strobing like a dub step concert, I sat there on my bumper listening to the radio like never before. It was a quite night in March of 2016 when an event would change my outlook on humanity itself. Never will I respond to call with out the thought of this may go bad quick.

is one of Canada’s top hoteliers in the mid-market, owning interests in 16 hotels in Canada and the United States. Furthermore NGI is in ownership of 2,200 rooms in 17 hotels across Canada and the United States. The Company is expert in all facets of the hotel business, from marketing to building to management. Focused on creating the best return and value for all stakeholders, Northampton’s market-sensitive strategy is to acquire or build hotels that provide great value and superior accommodation. Gratefully, NGI excels in this sector by offering services that exceed expectations while still posting industry-leading margins. Besides acquiring and developing undervalued and underutilized hotel assets, NGI also provides superior overnight accommodations at mid-market prices. This has been done through aggressive marketing, re-branding and ongoing hotel upgrades.

When the war ended it became The Hospital of Veteran’s Affairs and late was the University of Miami’s Medical School where they stored cadavers of the dead homeless on the lower floors. In 1987 the hotel opened up once again as a deluxe hotel but shut down once more in 1990. It was once again thoroughly renovated and as a result became the top hotel for Hollywood stars, politicians and the elite catering to such people as Margaret Thatcher, Bill Clinton and Robert

After 15 years has passed, the general manager decided to retire and decided to sell this magnificent place to a large American hotel chain that was somewhat similar to what they have experience with their hotel thus far. The new American chain hotel decided to keep all 700 employees and promoted a few people in different positions. One of the spots filled was an American man named John Becker. He was promoted to general manager over this hotel because of his prior experiences. The hotels that John previously worked at was underprivileged, and in horrible shape when John took over. Then later he made it a successful hotel.

Jim McGee and George Phalen were like oil and water that Just doesn’t mix well together. Jim was an individual who wanted to help the company grow to become one of the largest airplane manufactures for equipment but by doing it the ethical way. This meant following the FAA procedures and guidelines, trying to fix the flaws within the company and treating people like he would like to be treated. Unfortunately, George Phalen was the total opposite of Jim who was selfish, self-centered and he didn’t believe in quality but more so with the making a profit. George didn’t care if he had to sacrifice other’s happiness by yelling or firing them to get what he wanted. It was evident that these two didn't work well together which was exemplified in the

In 2010 Duncan Bannentynes (Dragon den star) hotel came under fire when a guest stated his hotel was "shoddy" and a "disaster".

While obtaining background information about the client, the staff person learned from the Asheville hotel manager that the Asheville hotel was closed for one week in October because of flooding. Amanda has assessed inherent risk as high and control risk as low for the existence, completeness, and accuracy of sleeping room revenues based on challenging but improving regional and national economic conditions and favorable control procedures associated with sleeping room revenues. Further, after

The Four Seasons case explores how to manage the differences between the culture of a country and organizational culture. Four Seasons hotels are world renowned luxury hotels that specialize in blending a local, country specific, image with worldwide customer service practices. The seven common cultural standards that the Four Seasons have created and expect to be implemented all over the world include the following: (1) acting friendly toward and smiling at guests, (2) making eye contact with passers-by to acknowledge their presence, (3) creating a sense of recognition with guests by using their first names naturally but discreetly, (4) using a clear and unpretentious voice, (5) being well informed about the hotel, their

Culture plays a big part in the way that the Washington Plaza Hotel does its marketing. As previously discussed, the hotel does a great deal of business with foreign customers that are visiting the United States for business or pleasure. The hotel wants these guests to be comfortable during their stay. One of the ways in which the Washington Plaza Hotel does this is by hiring employees from all different cultures. Currently they have employees from over 20 different countries that can assist with communication and help educate the hotel about foreign culture. What do these guests expect and how can we make them feel at home? These questions can be answered by talking with various employees and trying to get a better

There are many issues that Mr. Metz should be concerned with when it comes to running the ATMI hotel. It is the general manager's job to make sure the guests are being pampered and taken cared of. The most apparent issue that the guests; Dr. Hankins and his wife had was the lack of cleanliness in the room. A hotel's