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Quality Improvement Plan I

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QI Plan Part 1- Consumerism Mandy Smock HCS/588 04/01/2013 Amos Hunter Since the Institute of Medicine’s widespread reports, To Err Is Human (2000) and Crossing the Quality Chasm (2001), revealed widespread incidence of medical errors in U.S. hospitals, there has been a great deal of effort to measure and improve the quality of hospital care. Progressive input has been made in establishing quality indicators and risk adjustment components to compare quality across organizations, and in analyzing processes and cultures in high-performing hospitals. There is a vast amount of knowledge to learn about the infrastructure of hospital performance. Health care organizations performance measures may include which hospitals are …show more content…

Higher quality health care will be within the reach of consumers who learn to use comparative performance data to select high-performing providers, hospitals, nursing homes, and health plans for themselves and their family members (Marshall , Shekelle, Leatherman, & Brook, 2000). These types of consumers actually stimulate the providers to enhance their performance. St. Joseph Medical Center reports the results of their performance for heart attack, heart failure and pneumonia as part of a national report. This information provides the consumer the ability to compare the quality of care provided at St. Joseph to other hospitals in the area. The data is available on the CMS Website http://www.hospitalcompare.hhs.gov and the consumer/patient can compare the hospital to others in the area. The hospital also participates in a Hospital Quality Demonstration Project with CMS and Premier Inc. This project includes coronary artery bypass graft (CABG) surgery and total hip/total knee surgery. These graphs compare St. Joseph Medical Center to other hospitals participating in this project around the nation for hip/knee and CABG surgeries. Performance measurement enables quality improvement through the measurement of performance based upon quality indicators. Therefore, performance measurements can lead to quality monitoring and ultimately quality improvements and the two are dependent upon each other. External indicators

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