Project Quality Management Systems Approach

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Our quality management plan will define the acceptable level of quality, which is defined by the project sponsor to us, and from us to our contractors. We will ensure a high level of quality in our deliverables and work processes, with these quality management activities:

Project Quality Management| -Cost Benefit Analysis -Cost of Quality -Control Charts -Benchmarking -Design of Experiments -Statistical Sampling -Flowcharting -Proprietary quality manage- ment methodologies -Additional quality planning tools (Brainstorming, Affinity Diagrams, Nominal Group Technique)| -Cost benefit: Looking at how much your quality activities will cost. -Benchmarking: means using the results of quality planning on other projects to set goals for your own. -Design of experiments: is the list of all the kinds of tests you are going to run on your product. -Total Quality Management (TQM): Everyone in the company is responsible for quality and is able to make a difference -Continuous Improvement (Kaizen): constant process improvement in the form of small changes -Just-In-Time(JIT) -ISO 9000: Companies document what they do and they do what they document

2. ISO 14001 is a set of standards that govern how a company designs service processes.

Project quality is concerned with two ultimate goals i.e. efficiency of processes employed in the implementation of the project and ensuring the quality of the end-product, So that the product is “fit for use” and covers all the needs of user and its cost effectiveness. PMBOK recommends suggests employing quality planning, assurance and control for quality implementation of the project. In simple terms it is necessary to produce a quality product that the projects are being run with quality. That is why experts of the fields believe that quality of project guarantees the quality of end-product (Windmüller, 2013).

“ISO is commonly known as ‘International Organization for Standardization’, the ISO 9001:2000 standard is used for quality systems audited by outside auditors. This standard is applicable for manufacturing companies not only for software. This standard is given based on the documentation, design, production, testing, servicing and other processes.” (Testing Excellence.com, 2009).

ISO 9001:2008 sets the requirements on the quality procedures and their content in sections 4.2.3, 4.2.4, 8.2.2, 8.3, 8.5.2, and 8.5.3.

A quality management system has to have the potential to change attitudes, culture, and work procedures at ABC Construction in a way the organization has never experienced before. On this process the company needs to form high performance teams where employees interact and work in cross-functional teams. Processes and documentation shall meet both customers’ stated and implied needs.

ISO 9001 is a Quality management standard which is recognised internationally and used by organizations worldwide. It can be used by business of all sizes, it provides an effective quality management system. It was first published in 1987 (updated 1994, 2000, 2008). The latest version was published in 2015. This replaces all the previous editions. (Praxiom Group 2014)

Project Quality Management – identifying and following quality requirements, and audit the results to ensure quality control measurements to provide a quality product/service.

There are three different components of project quality management which are planning quality, performing quality assurance and performing quality control.

ISO (International Organization for Standardization) is the world 's largest developer and publisher of International Standards. ISO is a non-governmental organization that forms a bridge between the public and private sectors. On the one hand, many of its member institutes are part of the governmental structure of their countries, or are mandated by their

Dikmen, Birgonul and Kiziltas (2005), state in their article “Strategic use of quality function deployment (QFD) in the construction industry,” that there is insufficient focus on the customers’ needs in the construction industry. As a matter of fact, even if clients’ requirements collected before the design phase, those requirements will be ignored at the end of the project. The lack of collaboration and integration between stockholders and constructors is the main reason of bad quality in the construction projects. QFD technique is a systematic method that can deal with customers’ expectations and fulfilling all their requirements to achieve all anticipated targets. Therefore, applying QFD in the construction work may have a significant impact on boosting the quality of the delivered projects (Dikmen, Birgonul & Kiziltas, 2005). The authors in the previous paper study several cases in the construction community, they conclude that the QFD methodology can be applied in choosing the right marketing strategy and enhancing the design stage of the construction projects. However, the current status of construction industry faces lack of understanding the importance of QFD in increasing the quality of projects.

Many failed projects today can be attributed to poor or total neglect of quality standards through lack of Quality control. Quality control, when implemented in a project, helps in yielding profit because the output is usually of great standard whereas when omitted, unavoidable losses are incurred.

ISO (2003) further suggests that project procedures that come under the quality management system should be managed in order to achieve the purposes of the project. Moreover, the objectives of the project and the goals related to the products should always consider customer satisfaction as their priority.