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Personal Narrative: My Third Introductory Pharmacy Practice Experience

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In the month of June, I served my third Introductory Pharmacy Practice Experience (IPPE) at a CVS Pharmacy. This particular pharmacy was located in a very busy area of Tampa, Florida and served as a major healthcare figure in the community. With the help of my preceptor Philip Lowe, and the helpful pharmacy technicians, I was able to learn about the many important aspects of being a community pharmacist. At this particular site I saw the importance of pharmaceutical care and its importance between patient and pharmacist. The major idea of pharmaceutical care is having a patient-centered pharmacy practice. This was practiced heavily at this pharmacy. Patients were counseled on any new prescriptions that they had and they were always informed about any changes in their medications. In my second week of IPPE I had to inform a patient that their medication would look …show more content…

Dealing with insurance companies at times could be stressful especially when the pharmacy was busy. But with patience I was able to successfully help the patient get their medication free of cost. One of the many negative experiences was having to do many required patient checkup calls, new script pickup calls, refill request calls, and prior authorization calls. CVS requires that the pharmacist make these calls to better ensure patient care. What made having to do these calls a negative experience was that there so much to do in a small time frame. The computer system would mark as many as 30 calls to do in an hour time frame. These calls all must be at least thirty seconds so that the system could track the calls. The pharmacy was graded every month on how quickly we responded to the calls and if the customers were happy with their experience. These events have given me a good deal of information about what makes a good community

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