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Personal Narrative: Free Virus Installation

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Eric greeted me immediately as I walked up to the counter. I mentioned that I wanted the free virus installation. Eric said he had to make sure my laptop qualified and proceeded over to a board with different papers attached. He seemed to be looking up something. Eric came back and said the download takes a little bit of time and it would probably be ready in a few hours.

Eric began booting up my laptop. At this time he walked over to an area behind him and brought out a lanyard with Whoosh on it. He proceeded to spray my laptop screen and wiped it off with an orange Whoosh cloth.

After the computer finished booting up, Eric explained that he had to run a system scan for viruses. He stated that he could not stack an antivirus program on top of current viruses. He said I had to wait for the scan and it would take about five to ten minutes. During the scan time, he was handling questions from employees throughout the store over his earphone. He suggested that I walk around the store and come back in ten minutes if I didn't want to stand at the counter. …show more content…

Eric informed me that the scan was going very slowly and it looked like it would take hours to complete. He asked if I wanted to leave the laptop there and he would call me when it was finished scanning. He did not know why it was taking so long. I asked if I could get a drop off ticket and he went ahead and filled out an Intake Customer form.

At 02:37PM, Eric called me to say the scan had just finished and showed many Trojan viruses and malware. He suggested that I purchase their virus removal service and then they would install the free antivirus program at the same time. I declined and said I would pick up the laptop the next

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