Performance Management

* Plan: need to clearly identify what performance is required and how it will be measured

Performance Management is a process aimed at improving performance in an effective and efficient manner. It involves following principles that ensure individuals or teams they manage:

Maslow's hierarchy of needs provides a foundational theory. It states that all employees have some basic needs that must first be satisfied in order to provide the framework for further motivation and empowerment.

Performance management can be defined as a systematic process, which helps an organization by improving the effectiveness of its

The first port of call, or initial point of contact, for performance management is usually the

P&G is a multinational Organization of consumer goods situated in United States. It sells products like personal care, cleaning agents, pet foods. The P&G Company is well known for its unique strategy which cares about the need of human. It not only makes its product available to its consumers but also tries to improve the life of its consumers. This strategy is more focus on its consumers wants and that is why it has an appeal to the heart of the consumer. The company has diversified its product line and also acquired other companies which have significantly contributed in the growth of their profitability.

3. Show your scores on each skill, before, after, and the difference, if any, in a fully labeled table.

Bradley Stonefield is starting a limousine service, doing business as Landslide Limousine Service, located in Austin, Texas. One of the first steps in starting a successful organization is to have a performance management plan. The performance management plan should cover four key components; managers should provide the chauffeurs constructive performance feedback, chauffeurs ability levels, the process which ability is measured, and a plan for improving in areas that chauffeurs may not be meeting Landslide Limousine’s standards.

The behaviour of an individual at a particular moment is usually determined by his strongest need. Psychologies claim that needs have a certain priority. As the more basis needs are satisfied, an individual seeks to satisfy the higher needs. If his basic need sere not met, efforts to satisfy the higher need should be postponed.

Performance Management is a process that ensures that the aims and objectives are met effectively and efficiently in a long term. Armstrong and Baron define Performance Management as “a strategy which relates to every activity of the organisation set in the context of its human resource policies, culture, style and communication systems.” It is a process by which organisations align their resources systems and employees to their objectives and strategy.

To be successful, every organization needs a good performance management plan, good communication, a strong, diverse workforce and a good customer service. A good customer service is a key to open any successful business. Without a good customer service, business is easy to go down to the drain. A call center is an office receives and transforms the phone call from customers and others in and outside of an organization. The duty of a call center is to handle a consider volume of calls at the same time, to screen calls and forward them to a qualify person to handle them, and to log calls. Francie Washington receives her position as Human Resource Director at a call center organization call NetBell. This company has many problems to handle such as does not have a good performance management plan, not a good customer service skill because it takes too long to reach customer service, no diverse workforce because it hired employees through word of mouth (one employee refers another); and the only compensation bases the number of hours they are logged in. As a Human Resource Director, she has to solve the problems such as no career plan and longer time waiting but first, she needs to identify the problems and impediments of works.

The needs hierarchy is applicable to anyone and everyone. For me, I like to apply it to my job and why it motivates me. As described above, to achieve self-actualization you must complete the lower tiers before you can achieve the most complex need. I have worked at HomeGoods for about three years and it is my first job. I have stuck around for the good, the bad, and the ugly. Right now, we are in the ugly. I am working an average of 35 hours a week because we are understaffed. Why am I doing this to myself? Why have I stayed this long? Maslow’s theory of motivation helped me understand why. The first need is physiological and it is thoroughly completed. I have clean working environment with snacks and regulated breaks. These needs are completed so now I can achieve the second tier. My safety needs are met: a safe working environment, a very secure job, yearly raises, and

There are major objectives for performance management that is to promote a both way system of communication between mangers and its employees for clarifying expectations about the roles and responsibilities, communicating the company mission and goals, by providing a regular and a clear feedback for improving performance and needed coaching in Identifying the obstacles for effective performance and resolving those blocks through constant monitoring, coaching and development.

Performance management has become a high priority activity for many leading organizations over the past few financial years. Many people lost their jobs due to the economic downturns and many have left their jobs due to unsatisfactory reviews. Many of the affected organizations have started realizing how they really have understood their employee’s performance. Many question have been raised as to how they identify their top performers and how and on what basis do they conduct the review process. There is more to performance management than just rating the associate’s performance annually or bi-annually.

I use the following components of the performance management system to provide the framework within which managers and employees operate. A successful performance management system should: