Payoff Letter Strengths And Weaknesses

- Conclude the call properly. Nancy misses the opportunity to ask if the client had any other questions before concluding the call. It's important that we do this in order to help promote a one call

Ownership- Melissa did not take ownership in the call upfront to dig deeper regarding what the client viewed in the email. Earlier on in the call, let's address exactly what communication the client is referring to and use resources to gain a better understanding of how we can assist the client.

- Bria executes on the strong intro with the okay to speak with as well as the client when he is brought on the line.

In this session I trusted my client to be in control of the pace and where she wanted to go (Rogers 1959)

- After verification, Cody asks open ended questions to find out how he can begin guiding the client. ("what screen are you on now?"

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Our People, Process and Technology allow for a seamless transition to our First Party Call Centre Services.

Alaina does a good job in the call by inquiring up front about what type of device the client is using and the issues he had accessing the account.

Before attempting to conference, she is sure to clarify if the client would prefer to transfer to VM or speak with another available party.

Macbeth by Shakespeare was written sometime between 1580’s and 1590’s, when the hierarchy was still under kings. At first thought, this structure may seem extremely different from our current political and societal standings, but it may not be as different as one thinks. The way humans behave and think has a lot to do with how our community, state, and country operate. Although our technology has advanced extremely since the 1500’s, Shakespeare’s work shows that our thinking may have not.

Incentive based compensation plans are one of the most conversed topics organizations that have been dealing with for quite some time. There have been several philosophies, formulas, and plans used but in the end, each type of plan has created unfavorable and optimistic results. The questions have always been whether the positive that comes from incentives plans are worth the challenges they create. In examining some of the plans that offer individuals, team based, and long-term incentives, they all vary in different ways that they are applicable, administered and designed, and beneficial to the organization’s objectives.

Good job, offering empathy throughout the call to show care and understanding of the client's issue.

- Qiana introduces herself and uses the client's name in her greeting. This is good to personalize the call.

Strong Intro- In Noel's Strong Intro, she dos do not address the client by name. We address the client by name to personalize our calls and begin to build rapport.

We realize that as important as our technical skills and the quality of material we use is, the way we conduct ourselves at the client’s location is equally important too. This means that we show respectful behaviour while engaging with the client so that they do not feel uncomfortable or dissatisfied with the level of our service at any point in time.