Patient Satisfaction Paper

Journey’s intake unit completes all initial assessment to assess client for different level of care and accurately assign them to the most appropriate unit. The different level of care ranged from intensive inpatient care unit to medication only. As a practicum student, I worked in the outpatient services unit. The assessment was completed via an online program with an intake staff and the client, usually a week or two before the first scheduled appointment with a clinician. Therefore, once a client is assigned to me, I have access to review their file. The assessment are usually completed in a brief model format, and as the clinician assigned to work with a client, I am expected to use the first two sessions of therapy

The hospital can begin to improve their quality by asking the customer (patients) evaluate the quality of care during their stay at the hospital. This could be done by follow-up phone call to the patient’s home once they leave the hospital, or a short survey, before leaving the hospital. Tracking the patient’s complaints and trying to resolve them. If the customer makes a formal complaint, by giving their names, then the issues can handles and offer the

• Using information brought forth by patients, their families, staff, volunteers, and HCAHPS data to assist in actively identifying systemic issues to make recommendations to clinical and administrative leaders to allow for continuous improvement. • Frequently managing projects and deliverables for patient-centered initiatives, including interpretation and translation services. • Adhering to CMS and/or state guidelines with regard to the documentation and acknowledgement of patient concerns and grievances. My understanding that every person within a health system can and does shape how patients experience their path to wellness. It is the feedback from the very people we serve that give us the greatest opportunities to learn, grow, and ultimately gain loyalty as a trusted healthcare leader.

A university of phoenix student conducted an interview with Kelli Flack who has an LPN working on her BSN. Kelli works at Family Health Care of Siouxland. Just a brief background on Kelli, she has been an LPN for 7 years. She received her LPN through Morningside College.

While PSC staff is scheduling appointments, staff members should be entering an email address for the patient to receive appointment reminder and link to complete Digital Registration prior to arriving for the appointment.

On April 7th, 2016, a 36 year old male inpatient at Tattnall Optim Medical Center come to radiology department for a procedure that include two views of chest and five views of bilateral ribs. Human Immunodeficiency Virus (HIV) and decreased white blood cell (WBC) were included in the patient’s medical history. The patient also experiences a chest pain, cough, shortness of breath, and weakness. He mentions that he have a bilateral ribs pain. HIV infection is a disease that affect the body’s immune system by attacking and destroying T lymphocytes, making the affected person susceptible to numerous respiratory infection and malignant tumor (Crowley, 2007. p. 158).

Hospitals are experiencing a financial impact with being reimbursed for the medical services provided to the patients. This can contribute to the patient having hospital acquired or related illnesses because of poor and inadequate quality of care rendered by the staff. Medicare and Medicaid are raising the bar with reimbursing the hospital for the medical services. They are basing the reimbursing for medical services upon the quality of care, patient satisfaction with services, mortality and readmission to the hospital rate (Carpenter, Short, Williams, Yandell, & Bowers, 2015, p. 255). As the level of quality of care is rendered to the patient, the medical staff objective becomes fostering patient centered care. This will increase patient satisfaction

The way that patients and their clinicians interact and communicate is important. There are seven different principals to this, and they can be used in different scenarios. Three methods are being used to help improve interdisciplinary communication. Ethics is important in communication, and there are several ethical principles that can be applied when talking with our patients. Patient safety is affected by how the healthcare team communicates.

Throughout the interview, Xavier’s mother answered the majority of the questions and expressed the difficulties she faces daily while taking care of her son. She also talks about the process of receiving the diagnosis of ASD, as well as a previous diagnosis that was incorrect. Xavier’s mother first noticed something different while comparing his development, mainly his speech, to that of her nephew who was around the same age as her son. She claims that he wasn’t talking at all at the age of 1 ½ and that concerned her. Xavier’s doctor said his speech was probably delayed and suggested a speech therapist as early intervention. His mother claims that he didn’t outwardly appear Autistic to her because he wasn’t withdrawn. She also claims that

Patient is a nineteen-year-old college student working as a CNA. Patient’s has multiple chronic conditions such as Celiac Disease, Spina Bifida, Sjogren, Malabsorptive Disorder, Gluten Intolerant, Anemia, MTHFR Gene Mutation, deafness on right side, and Protein S deficient. Patient also has PTSD which contributed to depression, anxiety, and binge eating. Patient also complained of tiredness and being lethargic for 4-5 years and was put on Zoloft for depression. Patient is allergic to nickel and aloe vera. Patient is also at risk for breast cancer due to family history. Patient’s medications are Sertraline, Oxybutynin, Magnesium, Vitamin D, Vitamin E, Iron, and Vitamin B.

At UCF Community Care Center, our main focus and concern is our patients. Our main goal is to ensure that each and every one of our patients is satisfied upon leaving our office. “Patient satisfaction is an important and commonly used indicator for measuring the quality in health care. Patient satisfaction affects clinical outcomes, patient retention, and medical malpractice claims. It affects the timely, efficient, and patient-centered delivery of quality health care” (Prakash, 2010).

Over the course of the semester I participated in numerous meetings within the administrative and clinical departments, alongside the CEO, Vice President, interdisciplinary teams, nurses, and nurse’s assistant, to discuss the future of healthcare and the importance of quality of care for the patients. In addition, I completed a prevalent amount

effect on the aging population, which may reduce the quality of life, increase costs for

This paper is to discuss what research has been found on patient advocacy and the issues that are involved with patient advocacy. There are different services that they provide and issues that arise in the medical field such as billing and payments for this health benefit. Problems that occur with patient advocacy happen with all the different parties involved and have different ways for them to be resolved. There are articles on the effectiveness and impact that for-profit patient advocacy services and how these services are paid for. An advocate can encounter problems with finances and insurances with their patient and have to resolve these issues when the happen. They are involved in many areas of the medical field and can be involved with

“Come on in ma’am” I uttered in Spanish to the women clad in a colorful Mayan dress near the entrance of the clinic. It was my first day as a medical volunteer in Guatemala and I had been assigned the duty of interviewing patients and formulating differential diagnoses under the supervision of Dr. Reyes, the clinics' head physician. “Tell me about your headache” I said to the patient as she took her seat. She professed that her headache, which had bothered her for two weeks, was intermittent, diffuse and of moderate intensity. Her headache was often associated with a dry mouth and bouts of fatigue, especially after long days of working under the hot Guatemalan sun. Having neither a pharmacy within walking distance nor money to spare, she had resorted to using cold compresses to aid with her discomfort.