Patient 326270: A Case Study

1.) Describe the method or methods you would use to determine priorities for both existing and potential services that the Lakeview Medical Center might offer.

Was sent a follow-up email to the constituent checking if he was able to contact the CW

Tyler has set up a folder for MA work and all emails from myself are stored in this folder. Tyler has always responded to my email requests following the organisations policies and procedures.

This is Allison Bain. I am emailing again to say that I have tried numerous computers, browsers, and now requested 3 new passwords and still cannot login. My username is anbd75@mail.missouri.edu and my password I was using throughout the week will not work. I cannot fully remember, but I think I only had 5 tasks left to complete. However, 1 may be due tonight. I apologize for the inconvenience; I just do not know what went wrong. Thank

Today I worked on my patient Evelyn Serrano. I started and finished periodontal instrumentation. During the morning section I started with a power instrumentation of the maxillary arch, followed with the application of the topical anesthetic oraqix. As part of treatment, chronic periodontitis includes Scaling and Root Planing (SRP), which is experienced by a significant number of patients as painful and uncomfortable. Occasionally, topical anesthetics such as Oraqix is used in order to reduce pain and discomfort. Oraqix consists of an eutectic mixture of 5% lidocaine and prilocaine (each gram contains 25-mg lidocaine and 25-mg prilocaine. Consequently, the anesthetic material is liquid at room temperature and chances into a gel at body temperature. The anesthetic solution is applied on the

Thank you for getting back to us and glad to help you with this. We do apologize for the inconvenience, I know this is a bad experience for you and your feedback is important to us so we can improve our services to our future partners. Please allow me to look into it and provide assistance.

Sorry if I sent this email before June 30th, I wrote the wrong email address multiple times.

Amanda Velderman sent a third party request asking if we can help her local shelter. Since this is a third party request for help, I sent NMHPs canned response providing her information to learn how BF can help her shelter. She responded incredibly rude. I responded with back a detailed synopsis of becoming a NMHP partner that she can share with her local shelter since she did not read the first email providing her a link to all

Patient in room 372A Janet Smidt, MRN 000220366 is here for dementia. Her son has come in many times to visit and has upset her when he does. He forced her to write checks out in his name and took her belongings he believe to be of value. The nurses felt that is was important for the patient that he not be allowed back to her room. On 7/26/17 at around 4:45pm he came back into the maternity lobby demanding that he see her. I checked with the house officer and the head nurse of telemetry and they informed me that he is definitely not allowed to see the patient. He then demanded that she discharge herself, but because of her altered mental state she is not able to do so. It was at that time he had us call the police for him. He said he intended

This is a follow-up email in reference to a enrollment canellation. The Producer Help Desk is unable to process an agent's request for

After I spoke with Shannon regarding the ICD 10 bulletin no posting to our website in a timely manner.

Patient is a 77 year old male who was brought to the ED from a Adult Living Facility (ALF) by mobile crisis after cutting his right forearm with a pocket knife. Patient reports feeling depress and seeing no reason to live anymore. The patient reports that recently there has been issues with his roommate and him. He express that he did not like his roommate and isolates himself from him in the lobby of the ALF. The patient reports that 2 moths ago his brother who use to visit him past away. He expressed that he is still dealing with the grief because he has very few people who come visit him. The patient reports having a friend who visits once a week. When asked about SI, patient reports currently still feeling like he wants to die. Patient

Hi Alan , Basically she just didn't follow my direction as to how we wanted to handle a couple issues ... Perhaps she didn't read emails ? Perhaps had she returned my phone call we'd of cleared everything up ? I politely asked to be copied on all emails to the KeHE VMs and haven't been........ thus the reason for a lot of the confusion ....

Mrs. J. arrives at the emergency department with her 6 year old son, PJ, who has a history of Cystic Fibrosis (CF). He is febrile (101.7° F orally), BP 98/66, HR 122, RR 32 with the use of accessory muscles. Mother states PJ has, for the last five days, exhibited signs and symptoms of upper respiratory infection, runny nose, low grade fever, cough, and fatigue. He has lost 2 pounds over the past 5 days due to anorexia though he has not had vomiting. He weighs 36 pounds and height is 3’2”. Today, PJ became more lethargic and his fever was difficult to control with pyretics.

I told her I was finishing up some work and I did not engage after I replied. I turned to my computer to complete an email on the dispute inbox. I was following up on it being cleared and let Bobbie Jo and Art know that I left a few emails in there until Monday.