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Parker Pens: Failures Of Global Marketing

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One of the most spectacular failures of global marketing was Parker Pen's misguided foray into standardizing their global marketing program in 1984. Parker was one of the world's best known brands. It sold writing instruments in 154 countries and decided to bring virtually every one of them under the "global marketing" umbrella. Its plan was to centralize and standardize all aspects of the marketing program — packaging, pricing, promotional materials, and especially advertising. This "one look, one voice" approach to global marketing was to be orchestrated completely from the company's U.S. headquarters in Janeville, Wisconsin. Parker's plans were a result of increasing dissatisfaction with the brand's performance in the 1960s and 1970s. Aggressive …show more content…

As demand for the new roller-ball and other products was picking up, the new automated manufacturing lines were not working, resulting in higher than expected labor costs and defective products. To make matters worse, production managers at the plant, bristling at the new marketing orientation, were uncooperative. Perhaps the biggest problem occurred with advertising. The new management decreed that "Advertising for Parker pens [no matter model or mode] will be based on a common creative strategy and positioning .. The worldwide advertising theme, 'Make your mark with a Parker,' has been adopted ...[It] will utilize similar graphic layout and photography. It will utilize an agreed-upon typeface. It will utilize the approved Parker logo/graphic design. It will be adapted from centrally supplied materials ..." Although resistant to the notion of standardization Ogilvy & Mather finally complied, creating a common ad for all countries that contained long copy, horizontal layout, illustrations in precisely the same place, the Parker logo at the bottom, and the "Make Your Mark with a Parker" tag line at the bottom …show more content…

Cross. Cross pens and pencils are now sold in more than 150 countries. The cherished possession of many business executives, Cross started exporting their product in 1965 by using foreign distributors. Once they felt they knew "the lay of the land," they established their own full-time sales force and began to tackle bigger markets. Their first beachhead in Europe was Ireland where they also spent double their previous year's sales in advertising to build awareness. Eventually, the brand became the country's top seller. Similar large investments in West Germany also paid big

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