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Papa Johns Swot Analysis Paper

Decent Essays

FIRM’S PERFORMANCE EVALUATION

 OPERATING

Papa John’s performance in business operation in the year 2013 and 2014 depicts that it has had a decrease on net profit margin of -9.43 meanwhile Dominoes has had only a decrease of -3.20. This financial statement illustrates that the operation has done something that customers are not satisfied with. Based upon reviews online for Papa Johns’ they have had a lot of complains on wrong orders and rude staff (John's, 2016); due to this fact many of their potential customers choose an alternative pizza restaurant instead like one of its leading competitor the Dominoes. Although Papa John’s assert in employee training programs and hiring talents, franchisee and other company owned Papa John’s restaurant fails to maintain …show more content…

One of Papa John’s major internal strengths is that they solely use fresh ingredients and is consistent in the delivery of it therefore they sell outmost for their quality (Strand, 2016).

Papa John’s also carry out employee training programs in order for their employees to be always updated with new trends and become more knowledgeable in this fast-paced industry.

According to the study of Gerald Secody, Papa John’s has built a foundation of trust and loyalty amongst their customers and suppliers leading to what is a competitive advantage (Secody, 2014).

o WEAKNESSES

A weakness that the restaurant faces is that the company was accused and faced a lawsuit from their competitor the Pizza Hut for being dishonest in their advertisements as to not using fresh ingredients as they say they are. Due to the lawsuit the business faces, it has impacted negatively on the media attention and therefore become a challenge to them to overcome this.

Papa John’s have a short range of menu items to choose from as in comparison to other leading

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