In this session of Leading and Managing Change, the class is tasked with writing about an organizational change that we are or have been involved with and its outcome. For my example, I am writing about a failed organizational change that I was part of that occurred in 2007 and involved a Lean Six Sigma initiative. I work in Fort Wayne, Indiana and from 2000 to 2008 our Mayor at the time had been a big advocate of Lean Six Sigma. He spearheaded the idea of improving city services through increasing efficiency and effectiveness with a system that originated in the private sector. Fort Wayne became one of the first cities in the nation to become a Lean Six Sigma government and over 100 projects were completed with a …show more content…
A project by the city street department reduced the cycle time of filling a pot hole from 48 hours to 3 hours by utilizing the Lean Six Sigma process. While this may not seem like a large issue to some, it mattered to the citizens and added value to their lives by limiting damage to vehicles and reducing commuting time. This project went on to be used by the State of Indiana Department of Transportation and other cities around the country in reducing their own responses to filling pot holes. When it came to the police department and Lean Six Sigma, I was one of the officers selected by our Chief to participate in the program and develop projects to improve the quality of life for our citizens. The city spent several thousands of dollars for me to attain a “black belt” level certification and to implement change within the police department. However, this proved to be an uphill battle that ultimately failed for several reasons. My Chief at the time was only supportive of the initiatives because he was told to be by the Mayor. He had little understanding of Lean Six Sigma principles, nor did he care to learn about the processes involved. Many of the projects that were selected internally were akin to using a battleship to kill a fly and could easily be solved without utilizing the time consuming Six Sigma process. Out of 460 officers, only 5 of us had completed the training and
Lean production and Six Sigma help a company to make the production and the workers work more efficient. The processes allow different types of programs to be put in place to ensure the workers and the production process operate at the optimal levels. The processes ensure that each element of the production and looks at each step to ensure that the process is working in a more efficient way (Wisner , Tan, & Leong, 2012).
Six Sigma can help companies achieve performance levels that externally are invaluable to customers and internally can reduce costs. These projects can now be found in very diverse industries and can span far-reaching …these two initiatives can be complementary, especially for "Greenfield" process improvements… UPS Supply Chain Solutions 2 business processes and geographies
The Thurmond Rule is an informal and somewhat amorphous rule in the United States Senate regarding confirmations of judicial nominees. While it originated with former Senator Strom Thurmond's opposition to President Lyndon Johnson's nomination of Justice Abe Fortas to be Chief Justice of the Supreme Court in June 1968, the specifics of the rule vary between sources. Thurmond himself said that no lifetime judicial appointments should move in the last six months or so of a lame-duck presidency.[1] In the last year of George W. Bush's second term Democratic Senator Patrick Leahy stated the rule as meaning "judicial nominations do not advance in the Senate in the latter part of a presidential election year without the support of Senate leaders
executing Six Sigma in an effective way to solve such complex problems, but also cocoordinating them with other projects and tasks through out the company. In order to
The International Association of Chiefs of Police Research Center Board of executives, Smaller Law Enforcement Agencies Technical Assistance Program developed a New Police Chief Mentoring Project (IACP, 2013). Supported by the Bureau of Justice Assistance, U.S. Department of Justice, the focus is to make available official support to newer law enforcement leaders in the first three years of appointment, who are serving in smaller populations less than 50,000 citizens. As cities expand geographically and demographically, police departments face additional challenges determining efficient and effective ways to make use of officers and resources (Roberts, 2000).
Pharmaceutical professional David Hanlon is certified in both Lean Six Sigma and Design for Six Sigma. These two business methodologies were created to allow companies to cut waste and streamline their systems for higher efficiency. Both processes use science and empirical research to determine where a company can remove excess and improve output.
First, there is lack of information and knowledge on the right police training philosophy, learning approach and training program objectives (CALEA, 2010). This lack of knowledge has immense negative effects on police training, especially because it affects not only senior commanders of police departments but also management, police trainers and other staffs. The other ingredient to police training that lacks is community understanding and support for police training programs (Mitrani, 2014). It is found out that the communities that are served by officers do little to support or appreciate post-academy training programs, which have numerous benefits to communities (CALEA, 2010). For instance, post-academy and field training for newly posted officers helps in the utilization of individual and department creativity, stakeholder collaboration, and effective problem-solving skills and techniques that would improve communal safety and
• Which group will feel the greatest impact if Six Sigma @ the Edge is implemented: managers, supervisors or plant workforce?
The movie Kidnapped and the book Kidnapped are different and similar in many ways. A quote I found illustrates how contrasting they are even though they both have the right to be called Kidnapped, ¨I may not be different, but I'm definitely not the same.¨ This quote was stated by William J. Dybus. He stated this being that objects and people may be alike, although none are exactly the same.
Lean Six Sigma approach is recognized widely and has been implemented predominately in manufacturing rather than other industries. To illustrate the point, this paper draws attention to the adoption of Lean Six Sigma in various industries with a case study. The combination of Lean tools and Six Sigma methodology is used to improve the process and quality by eliminating the variations and creating workflow in a process. The hypothesis of this study was that the Six Sigma technique can be used along with lean tools in order to improve process and quality in any area of industries. The review of case study discovered the use of
Successful deployment of Lean Six Sigma is often considered a function of the inputs with those being shown below in figure 1.1. As the companies are evaluated keep in mind those critical X’s are often evaluated as the function Y = f(X) or Outputs = f(Inputs). In other words by controlling the inputs an organization can predict the output of the Lean Six Sigma implementation. This point is key when evaluating the difference between successful and not-so-successful implementations.
The first guest speaker that spoke to our class was David Klug. He came to talk about Six Sigma and LEAN Integrations. He used to work for Blue Cross Blue Shield of Nebraska and this is where he first started to implement these programs. He no longer works there, but his presentation what over this company and how they adapted to the Six Sigma and LEAN programs. Right away he said something that caught my attention and that was that he emphasized that the culture of the business is the key in implementing these programs and without culture a company will not be successful. We found out throughout the presentation that that statement was very true. Six Sigma is a methodology that uses tools to improve an organization. The tools assist in identifying the customer requirements and conducting data analysis. Lean is a methodology that focuses on streamlining a process of eliminating waste. The tools help make the process visible which assists in identifying opportunities to optimize the process flow and reduce time.
A quantitative study conducted by Lifvergren, Gremyr, Hellstrom, Chakhunashvili, and Bergman (2010) analyzed the experiences and from a hospital group during a three-year period after the introduction of Six Sigma. It reports on 22 large Six Sigma improvement projects, their results and influence on other improvement activities. The study shows that 75% of the completed projects reached their goals within 18 months. The average net cost savings per completed project/year was $55,300. Overall, the results showed that Six Sigma is a useful concept when trying to improve healthcare processes. They recommend that Six Sigma should be an addition to the improvement practices used in healthcare development initiatives. It was also observed that the Six Sigma program can create much organizational pull regarding quality management and improvement efforts if teamwork is applied.
Looking at the success of Motorola, many companies like Texas Instruments, Allied Signal etc started using Six Sigma methodology to bring organization-wide improvements.
Solving issues of money with the American Government Administrative Agencies almost takes an act of God. Have you ever noticed that there are never wrong? I do not know of a case where the citizen prevailed without court involvement. Why is that?