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Oneida Nation Case Study

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The Oneida Nation has three main casino locations that are the most popular gaming locations for customers. There are also three other smaller locations that are located within gas/market stations for gambling customers as well. The Oneida Casino’s are a great source of revenue for the Oneida community and is committed to providing a great gambling experience for its customers, as well as providing many opportunities for shopping, dining, and relaxing (Oneida Casino, n.d). Casinos are an enterprise with an open system organization containing permeable boundaries. It strives in teaching their employees in each department to work together and to provide quality service to its customers. It needs to compete in a complex and dynamic environment, …show more content…

If a problem arises, each employee is also responsible to relay that information back to their specific supervisor if necessary. Small issues can be resolved by the employee’s own decision making. Decision making in a casino environment can differ amongst each department and its specific tasks. For instance, the accounting department would be more of a programmed decision making process than that of the lower departments that work directly with the customers. These lower departments would be most beneficial in using a less programmed and more divergent thinking process. While decision making differs for each level of departments, leadership style differs as well. Leadership in the casino environment plays a large role in many aspects involving communication, decision making, power, stress, conflict, and motivation. The state of these

aspects can determine whether or not the formal leadership is effective. For instance, a leader who ensures that his employees do their work satisfactorily, while providing motivational support will be a more effective leader than one who just makes sure that the employees are getting their work

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