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On How to Handle Conversations

Decent Essays

The book Difficult Conversations gives great insight on the whole subject of what a difficult conversation is, and the many areas that are involved in them. As well as, giving many steps to help go through the process of a difficult conversation and how to problem solve much more effectively. What some people run into and why they avoid difficult conversations all together, is the dilemma of actually having this type of conversation. But at the same time, they feel that if they confront the problem that it may actually make things worse. People feel that if we avoid the problems, we feel taken advantage of, but most importantly that we feel like we have lost an opportunity to improve things. The entire book difficult conversations, is made up of 3 separate conversations, and each section is designed to help us overcome a difficult conversation. The first conversation is the “What happened” conversation. Most difficult conversations are about disagreements about what happened, who is right or wrong, and whose fault is it. In this conversation, there is more to the situation than what either person understands. What most people fail to do is answer one important assumption in which our whole viewpoint in the conversation is about, which is: I am right, you are wrong. That idea causes many problems and often doesn’t allow for a solution to the problem. This section says that you should stop arguing about who is right and try to understand each other’s stories, and why it

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