Case Analysis of Olive Garden Restaurants Division
Brief Overview
On Tuesday evening around 8:15 pm, Mr. Martin A. Wallace accompanied by his father and two daughters, entered an Olive Garden Restaurant expecting to be greeted with a friendly smile and great customer service. This was not the case. Instead, Mr. Wallace was not greeted by any host/hostess, but instead an empty station. After waiting about ten minutes, he went to the bar to find someone to seat him and his family. Only then did a hostess take them to their table and appeared to be annoyed. The hostess tried to seat them in a section that was not possible for Mr. Wallace’s father to get to easily since he is handicapped. After a short conversation, she then took them to a
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The critical issues relevant in this case are: the employees as well as the manager showed no signs of respect for the customers’ physical needs, time, or opinion of the restaurant by both verbal and non-verbal cues; and key corporate customer service strategies were not being implemented. The key concerns for the corporate office should first and foremost be the fact that their own customer service strategies were not being implemented in this location. Olive Garden uses the term Hospitaliano, as their slogan meaning 100% customer delight (Anonymous, 2011). The first sign of this not being followed was the issues with the hostess. There was not anyone waiting at the hostess stand to greet newly arriving customers. Once the customer did track someone down to wait on them, the hostess then responded with her facial expressions and body language as though she was ready to go home and was not happy about having to seat another customer. She also did not pay attention to the customers’ needs, by not grabbing the appropriate menus and trying to sit the customers in an area which was physically impossible for one to get to. She showed no regard to the customer being handicapped and almost irritated that it might take longer for her to go home. Another example in this case of corporate strategy not being followed was the customers had to wait over 15 minutes to order a drink or food and that was only because a waiter from a different section realized they
IgG – funtions in neutralizing, opsonation, compliment activation, antibody dependent cell-mediated cytocity, neonatal immunity, and feedback inhibition of B-cells and found in the blood.
Scenario: John is a 4 year-old boy who was admitted for chemotherapy following diagnosis of acute lymphoblastic leukemia (ALL). He had a white blood cell count of 250,000. Clinical presentation included loss of appetite, easily bruised, gum bleeding, and fatigue. Physical examination revealed marked splenomegaly, pale skin color, temperature of 102°F, and upper abdomen tenderness along with nonspecific arthralgia.
As a member of management Clive Jenkins is responsible for boosting employee morale to ensure that company goals are met
* The company has sufficient liquidity to finance ongoing operations without taking on additional debt.
In this case, Ron Birch, product manager for the new pasteurized king crab of Phillips Foods, needs to make a decision for the phase II of launch of king crab. He planned to continue the magazine strategy used in phase I, but Cherry Stockworth, vice-president of marketing of Phillips Foods, recommended him to use the budget to support half of cost of International Boston Seafood Show. According to the information given in this case, I don’t think this is an either-or choice, and my recommendation for Ron Birch is to decrease the cost of ads in trade magazines, change the content of ads in magazines before and after the IBSS, and support the IBSS in March
b. What medium would you use to reach each of these parties and what would your relative resource allocation be to each?
Build the management-research question hierarchy, through the investigative questions stage. Then compare your list with the measurement questions asked.
Given our analysis of the motion picture industry, we recommend that Arundel carefully select the major film studios from which they intend to purchase sequel rights. The net present value of hypothetical sequels taken from the available previous years shows not only that the industry is highly volatile, but also that certain production studios are more volatile than others in terms of their recent performance. In addition, some studios are consistently less profitable than others. (See "NPV for Each Production Company" chart in appendix) Since the success of film studios are relatively stable in the short term (see "Rental Shares of Major Film Distributors" table and graph) Because of this stability, it is possible for Arundel to approach more profitable studios with their offer to purchase sequel rights. Out of all the major film studios, only MCA-Universal, Warner Bros., and The Walt Disney Company generate a positive net present value on a per-film basis. However, according to casual inquiries, it is unlikely that any movie studio would enter negotiations with Arundel on a per film price that is less than 1 million. Instead, the film studios seem to
The applicants are morally correct as long as their action promotes their long term interest. If their action produces or will produce for them a greater outcome of good, versus evil in the long hall than any other alternative, than that action is the right one to act on, and the individual should take that to be a moral act. An Assessment of Morality by Ethicsinbusiness.net
Senior Management of PepsiCo is evaluating the potential acquisition of two companies – Carts of Colorado and California Pizza Kitchen – in order to expand the company’s restaurant business. If indeed PepsiCo decides to pursue the acquisition of one or both, they must decide how to align each of these business units in its historically decentralized management approach and how to forge relationships between the acquired business units and existing business units. In their evaluation, Senior Management is faced with the question of whether the necessary capital investment in order to purchase one or both of the businesses can be profitable for each of the acquired business units, but must
b.What are the amounts and timing of the acquisition investment’s free cash flow from 2013 through 2022?
How should Ben & Jerry’s management improve its management control processes in order for it to be more competitive in the superpremium ice cream industry?
As mentioned in the introduction of the mini case, Hobby Horse Company, Inc. (HH) experienced a tough year in 2011. HH opened up a number of new stores but experienced a poor Christmas season. Christmas season is the biggest sale period for retail stores. As a result, bad Christmas sales performance played a big part of HH’s loss for year 2011. As we computed the financial ratios for HH, we can see the effects from new stores openings and poor sales performance.
S.P. is admitted to the orthopedic ward. She has fallen at home and she has sustained an intracapsular fracture of the hip at the femoral neck. The following history is obtained from her: She is a 75-year-old widow with three children living nearby. Her father died of cancer at age 62; mother died of heart failure at age 79. Her height is 5’3 and weighs 118 pounds. She has a 50 pack year smoking history and denies alcohol use. She has severe Rheumatoid Arthritis (RA) and had an upper GI bleed in 1993 and had Coronary Artery Disease with CABG 9 months ago. Since that time, she has engaged in “very mild exercise at home.” Vital signs are 128/60, 98, 14, 99 degree farenheight (32.7 degrees C) SAO2 94%
Should Wal-Mart be worried about Aldi? Should Aldi be worried about Wal-mart? Do you believe Aldi to be at a competitive advantage or disadvantage relative to Wal-mart?