Strengths:
- Sarah executes on the strong intro with both the team member and client.
- Good job taking ownership on the warm transfer.
- After her strong intro, Sarah recaps the client's concerns and offers an empathetic acknowledgment. Great!
- Sarah begins guiding the client through resetting his password/logging in.
- She demonstrates her active listening skills by digging into the client mentioning to his wife about the default password.
- Great execution of the strong close!
Opportunities:
- Proper grammar/language/word choice. (2:15) Sarah advises the client "the password, I don't have in front of me, for security reasons." We want to ensure we are always leading with the reason why, when explaining this to the client, to create the most positive client experience possible. For example: "For security reasons, I am unable to access your password. What I can do for you is..."
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Sarah begins by asking the client if he remembers his password, when he is unsuccessful at signing in, she pivots immediately to doing a hard reset on his password. We want to always at least educate the client about the self service option for when he forgets his password--as this can help to avoid the client having to continue to call in for this.
At 5:50 - 6:10, Sarah advises the client that he can keep the reset password, however, this is temporary and unsecure, so we should always walk the client through resetting it once logged
The expression of lanes 3,4,6,7,8 and 9 were expected but the expression of lane 5 was not expected. The reason lanes 3,4,6,7,8 were expected is that lanes 4,5,7,8 contain genomic DNA, which should contain multiple genes including the genes for Heat shock resistants. Also the genomic DNA in lane 4 and 8 under went heat shock condition, which led to the expression and amplification of Heat shock resistant proteins. This is also the case for lane 6, which contains heatshock cDNA. Since it contains cDNA that underwent heat shock condtion, that means the gene is being express and amplified in order to resist those heated condotions.
I review few of the vouchers and what I see is that the providers did the drug test to the patients b/c they are prescribing pain medications or some of the patients coming for F/u on their pain medications refills. I review and study the attachment and I'm not 100% sure if we can use any of these codes for support the CPT code 80300.
CD4 is a glycoprotein found on the surface of immune cells such as T helper cells, monocytes, macrophages, and dendritic cells. HIV infects cells of the immune system called T lymphocytes (T cells) and macrophages. HIV has an envelope and contains two copies of single-stranded RNA as the genome. Within the viral capsid are important viral enzymes called reverse transcriptase, integrase, and protease. The HIV virus has a spike protein that is called gp120, and the host cell receptor is CD4+. HIV belongs to a class of viruses called retroviruses. Retroviruses are RNA viruses, and to replicate or reproduce, they must make a DNA copy of their RNA through transcription and translation. It is the DNA genes that allow the
The periodic assessment of risk to agency operations or assets resulting from the operation of an information system is an important activity. It summarizes the risks associated with the vulnerabilities identified during the vulnerability scan. Impact refers to the magnitude of potential harm that may be caused by successful exploitation. It is determined by the value of the resource at risk, both in terms of its inherent (replacement) value, its importance (criticality) to business missions, and the sensitivity of data contained within the system. The results of the system security categorization estimations for each system, is used as an aid to determining individual impact estimations for each finding. The level of impact is rated
In 2005, Campbell County operated 26 servers and 400 computers. As the County looked for ways to utilize technology to provide new and improved services, the number of servers has risen to 105, while end-user devices now hover around 630. As demand for more servers continued, it soon became apparent the server room at the Courthouse was no longer adequate for size or power requirements. Faced with the prospect of a difficult and expensive remodel, Administrative and Network staff proposed an alternative; rather than continue utilizing traditional “pizza box” servers, a strategic plan to migrate to virtual servers was created. Moving to virtual computing allowed ITS staff to administer a large number of servers much more efficiently. This move
The Web Developer collaborated with Steve Thomas on the SQL PIV certificates and creating a spreadsheet for tracking when the PIV web certificates need to be renewed.
Partitioning strategy: The hierarchical partitioning of data into a set of directories – The placement and replication properties of directories is
- Great job at foreshadowing to the client that an email was being sent and asked the client to let us know once its received.
Called dean and had him reboot his computer and router, but I was still losing connection. Had him run a ping test to google but he stated there were no drops. Arrived onsite to continue configuring his computer. Confirmed windows updates finished, and then updated his video drivers. Installed his printer and confirmed he was able print and scan to and from his
By using the border, internal and host firewalls, this is what creates defense in depth. Because an attacker must defeat all of these devices in order to get into a company’s network to cause great damage (Boyle & Panko, 2015, pp.
Server: This is a computer that is designed to carry out specific functions at the request of other computers they’re connected to a network and direct the information stored on the network to clients, for example a web server will run software that receives requests from clients and then processes the request and delivers an output using HTML.
Sorry for late update mail. I've been working improving what's already done as I didn't have much else to do during last week. This is brief summary of things that I've done during last week.
Mission-creep is when a certain organization is assigned a task and then the organization expands their agenda past the main goal of the original task. There is a desire of the organization to essentially keep going after their initial task has already been completed. An example of this is when the US Department of Agriculture wanted submachine guns for its law enforcers, for this bureaucracy does not and should not have a need for them. Another example would be when the Department of Homeland Security created fusion centers after 9/11 to monitor potential terrorist communication, but these fusions pried into other crimes aside from terrorism. Mission-creep is a potential problem for keeping bureaucracies focused because they are going beyond what is relevant when there are other things to be accomplished. Mission-creep in bureaucracies is essentially like a person who recently cut their lawn to keep it looking nice, but then in turn wanted to keep going and mow the rest of the neighborhood’s lawns as well to make the whole neighborhood look nice.
The current scenario has 1,000 employees in an Organization, with ten departments being separated equally geographically and we have a common data center with 20 servers.
She does a good job of informing the client we do not have access to the password and offers to stay with the client to ensure she is able to access the account and reset if necessary.