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Nt1310 Unit 5 Assignment 1

Satisfactory Essays

Received a call from Billy, had him take his computer off the network and boot it back up. Walked Billy through confirming he did have the crypto virus. Had Billy shut his computer back off, and informed him someone would be on their way to pick up his laptop. Explained to Billy we will need to wipe and reload his computer. With Chris from or offices assistance we located the files that were encrypted. Using a script created by mark we confirmed it was only Billy’s user folder that was encrypted. We did find traces of help_decrypt in the QuickBooks folder, but the QuickBooks data was intact. Using Shadow copy I resorted Billy’s user folder back to 7:00 AM Tuesday, but his files were still encrypted. Restored back to Monday at 12:00 AM and confirmed

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