MK 411 Marketing Management Final Exam Park University, Instructor Cheryl Bernier Spring 2012 Total Point Value = 300 STUDENTNAME: __Kisha Barrett______________________________________________ DATE: 3/4//2012 NOTE TO PROCTORS: If you are faxing the exam, please ensure that the student’s name appears on each page! TRUE/FALSE QUESTIONS: To follow are 20 true or false questions. You are to indicate whether each statement is true or false (T or F), based on your readings and understanding of the topics. Indicate your response on the attached answer sheet. Each question is worth 5 points, for a total of 100 points. 1. A product is anything that can be offered to a market to satisfy a want or need. (TRUE) 2. The …show more content…
1. In planning its market offering, the marketer must address the five product levels of the customer-value hierarchy. Describe the “customer-value hierarchy” and identify and explain the five levels of product contained within. Each layer adds more customer value, and the five levels are: 1. The core benefit—the service or benefit the customer is really buying; 2. The basic product—the actual product that provides the core benefit; 3. Expected product—a set of attributes and conditions buyers normally expect when they purchase the product; 4. The augmented product—the marketer exceeds customer expectations; and 5. The potential product—which encompasses all the possible augmentations and transformations the product or offering might undergo in the future. These five elements constitute the buyers’ consumption system. 2. The vast array of products that consumers buy can be classified on the basis of shopping habits and are broken down into four main areas. List these four main classifications of consumer goods and fully explain what elements are included within. The four main areas are: 1. Convenience goods are bought frequently, immediately, and with a minimum of effort; 2. Shopping goods are goods that the consumer characteristically compares on such bases as suitability, quality, price, and style; 3. Number of buyers are willing to make a special purchasing effort; and 4. Unsought goods
- There are 40 multiple choice questions. Each multiple choice question is worth 1 mark.
In my opinion, the first P i.e. ‘Product’ is the most important component of the marketing mix. It is an instrument using which value is delivered to the customer. It is a ‘bundle of benefits’ that can be offered to and appreciated by a particular set of consumers. Products or services lie at the heart of a marketing strategy; they serve as means of differentiation for the company or a brand representative of a firm. If a customer purchases a product and it does not meet her expectations, then she
11. Describe a product, and then give an example of a time when the demand for this product might be high and the demand for this product might be low. (2-4 sentences. 2.0 points)
Product- A product is anything that can be offered to a market to satisfy a want or need, products include physical goods, services, experience, events, persons, places, properties organisations, information and ideas. It is therefore the combination of goods
1. Review the marketing definition of product. Why do you think marketers define product so broadly? How does the definition of product affect quality? I looked at the definition of product and it is very short and boring. I think it is defined this way because so many people have their own meaning of the term and how it works. I think it affects the quality a great deal. If the definition is not intriguing to viewers and customers it does not draw people in.
23. The four basic components of the marketing mix include all of the following except:
A product may be defined as everything, both favorable and unfavorable, that a person receives in an exchange.
1.Core product: “what the buyer is really buying?” (E.g. Charels Revson [Revlon] recognizes that: “In the factory we make cosmetics; in the store – we sell hope”). Product concept is the idea about benefits, not features.
The term "product" refers to tangible, physical products as well as services. A product is everything one receives in an exchange,
Anything that satisfies a consumer's need is called a 'product'. It may be a tangible product (clothes, crockery, cars, houses, gadgets) or an intangible service (banking, health care, hotel service, airline service). Irrespective of the kind of product, all products introduced into the market undergo a common life cycle. To understand what this product
There are various ‘products’ some name it components or levels that constitute a product offered by a company. These can be described as core product, actual product, augmented product and potential product.
According to our book product is anything that can be offered to a market for attention, acquisition, use, or consumption that might satisfy a want or need. It includes physical objects,
Product: This is the most important thing in the mix, the physical product or the service that the entity is offering for sale to the public. Alpha ltd will need to market this to the customers by telling them the unique features and benefits the product has to offer as Alpha ltd did
Product – Product can be defined as the goods or services which is made to fulfil customer’s demands and needs. While making the product company should take care about its quality and features must be according to the customer’s needs to satisfy them.