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Mk411

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MK 411 Marketing Management Final Exam Park University, Instructor Cheryl Bernier Spring 2012 Total Point Value = 300 STUDENTNAME: __Kisha Barrett______________________________________________ DATE: 3/4//2012 NOTE TO PROCTORS: If you are faxing the exam, please ensure that the student’s name appears on each page! TRUE/FALSE QUESTIONS: To follow are 20 true or false questions. You are to indicate whether each statement is true or false (T or F), based on your readings and understanding of the topics. Indicate your response on the attached answer sheet. Each question is worth 5 points, for a total of 100 points. 1. A product is anything that can be offered to a market to satisfy a want or need. (TRUE) 2. The …show more content…

1. In planning its market offering, the marketer must address the five product levels of the customer-value hierarchy. Describe the “customer-value hierarchy” and identify and explain the five levels of product contained within. Each layer adds more customer value, and the five levels are: 1. The core benefit—the service or benefit the customer is really buying; 2. The basic product—the actual product that provides the core benefit; 3. Expected product—a set of attributes and conditions buyers normally expect when they purchase the product; 4. The augmented product—the marketer exceeds customer expectations; and 5. The potential product—which encompasses all the possible augmentations and transformations the product or offering might undergo in the future. These five elements constitute the buyers’ consumption system. 2. The vast array of products that consumers buy can be classified on the basis of shopping habits and are broken down into four main areas. List these four main classifications of consumer goods and fully explain what elements are included within. The four main areas are: 1. Convenience goods are bought frequently, immediately, and with a minimum of effort; 2. Shopping goods are goods that the consumer characteristically compares on such bases as suitability, quality, price, and style; 3. Number of buyers are willing to make a special purchasing effort; and 4. Unsought goods

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