1. Introduction
Starbucks is a globally recognised coffee shop with thousands of locations worldwide. Originally Starbucks set out to sell coffee beans but now has global recognition for its famous coffee and comfortable settings in each Starbucks location. The aim of this report is to give an overview on Starbucks as a company and how it markets its products and services, also a brief look at its history. How this company started out with one location and now has over twenty thousand locations worldwide.
2. Findings
2.1. A brief history
Starbucks was originally founded in 1971 by Zev Siegal, Gordon Bowker, Jerry Baldwin (friends from san Francisco university). They first opened their doors the 30th of March 1971 no 1912, pike place, Seattle.
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Mission statement
Starbucks original mission statement according to Grensing and Phopal (2013, p.21) ‘to establish Starbucks as the premier purveyor of the finest coffee in the world while maintaining our uncompromising principles as we grow’. According to Simmons (2012, p.6) Currently Starbucks mission statement is ‘to inspire and nurture the human spirit – one person, one cup and one neighbourhood at a
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There main country with the most shops in Ireland is Dublin. In Dublin alone, there are 51 shops within the area, this is more than all the other counties in Ireland Combined. The location with the most chains of the restaurant is in the city center in Dublin. Over 41% of Starbucks in Dublin are within the city center. This could be a bad marketing decision by the business as this could be seen as bullying to the other local coffee shops in Dublin. This is displayed when the local coffee shops gave away free coffee in protest against Starbucks. (Burns, 2017; O’Connor, 2017).
For Starbucks charity work they’re main charity in Ireland is the St Michaels house. St. Michaels house is a provider of community based services for children and adults with an intellectual disability’s. They give away 10c of every coffee in the first day of every month to the charity. This is great for marketing because it reveals Starbucks as a caring company who will help anyone they can. The figure so far is €71,000.(McHugh,2016)
5.1. Marketing
Starbucks is a “premier roaster, marketer and retailer of specialty coffee” (Marketline 2012). This company is globally recognized because of their vast amount of stores, consisting of more than 17,000 retail stores in over 55 countries. Most retail stores are in highly populated areas, like “downtown and suburban centers, office buildings, university campuses and in select rural and off-highway locations” (Marketline 2012).
Our mission: to inspire and nurture the human spirit – one person, one cup and one neighborhood at a time. Starbucks has lived up to that motto each and every year and with such great numbers and great feedback the company keeps on growing in the right direction. Starbucks is well known around the world for delivering fast, efficient coffee in all forms. From their frappachino’s, to their brew coffee and ice tea they are definitely the set example that other company’s in their area follow. They live by six principles that they practice each and every day they represent there coffee which has always been there passion to deliver
Their vision statement recognizes the means of setting a central goal that Starbucks aspire to reach, that ambition has altered the company’s vision over the years. For example, Charles Shultz envisioned the company operating 2000 stores within the United States by the year 2000. Unfortunately, that objective was not possible due to the risk the company undertook. After rethinking the company’s inherent worth, a simplified vision of, “being the most recognized coffee bean house in the world” became Starbucks mental picture; and today, Starbucks Corporation holds the title as such (Starbucks Corporation, 2010).
Starbucks celebrates 40 years with 17,000 stores in more than 50 countries (Goals & Progress, 2010). Starbucks thrive on their values as a company to improve the lives of people who grow their coffee, neighborhoods where the company does business, and they care for the environment (Goals & Progress, 2010). Starbucks strives to incorporate good business practices and ethics across the globe not only for the enhancement of the company but also for the enhancement of the stakeholders and the communities the company impacts. Starbuck’s mission statement is “to inspire and nurture the human spirit. As said by Howard Schultz, Chairman, President and Chief Executive Officer, in the 2010
Starbucks mission is to "inspire and nurture the human spirit-- one person, one cup, and one neighbourhood at a time.”
starbucks Corp., an international coffee and coffeehouse chain based in Seattle, Washington, has expanded rapidly since its opening in 1971. These outrageous success was due to its well-developed strategy vision which lay out the company's strategic course in developing and strengthening its business. Starbucks is a global corporation that sells authentic coffee in 30 countries, reporting revenues of nearly $5.1 billion in 2006. The main goal of Starbucks is to embrace diversity by applying the highest standards of excellence. Starbucks strives to perfect the relationship with the working class by making the service as fast as possible because they believe that every customer has their own personal rate. One
Starbucks advertises two essential mission statements. First and foremost, it strives to “establish [ourselves] as the premier purveyor of the finest coffee in the world while maintaining our uncompromising principles while [we] grow(s).” (Starbucks) Reflective of its mission, Starbucks bases its strategic campaign and communications on six indispensable philosophies; structuring a pleasant work environment in which employees are treated with “respect and dignity,” incorporating diversity in all business aspects, purchasing, roasting and delivering fresh coffee, retaining satisfied customers, giving back to the community and environment, and developing
Starbucks is undoubtedly an international brand. The history of coffee traces back to Ethiopia, Africa, India, Arabia, and Europe, and has been traded abroad since the 11th century. Understanding the demand and widespread market for coffee, Starbucks has triumphantly capitalized both the domestic market, and the varied international markets as well. Possessing about 6,500 retail sites worldwide, Starbucks’ net is spread across thirty countries and has been found as one of the most recognized brands all over the globe in equality to McDonalds and Toyota. This organization’s ability to build an international brand has been unprecedented- particularly since it represents a specialty
Also, Starbucks generally locates its outlets in central spots like train stations and significant parts of the neighbourhoods because these spots are easily accessible for everyone in a particular community.
The Starbucks mission statement (“Our Starbucks Mission Statement,” 2011) comprises two important elements (a) an overarching statement of purpose, and (b) a set of “guiding principles” that interpret the meaning of the mission statement relative to six important aspects of the company’s business model (See Appendix for a complete description of the Starbucks mission statement). The overarching mission statement – “To inspire and nurture the human spirit one person, one cup, and one neighborhood at a time” – explicitly conveys the firm’s intent to extend its global presence
“Starbuck’s mission is to inspire and nurture the human spirit – one person, one cup and one neighborhood at a time” (as cited in Our Company, 2014). Starbucks vision is to “Establish Starbucks as a premier purveyor of the finest coffee in the world while maintaining our uncompromising principles while we grow” (Shah, Hawk, & A, 2011) In order to perform our mission and see our vision we must conduct business by the following values:
Starbucks is and will continue to be one of the largest distributers of a cup of coffee today and into the future. The Starbucks mission to “inspire and nurture the human spirit – one person, one cup and one neighborhood at a time” directly correlates with the experience a customer has in each store. They have many ways to differentiate in comparison to competitors because they provide an experience while shopping for a coffee allowing them to charge a premium price.
Corporate Strategy fundamentally is concerned with the selection of businesses in which the company should compete and with the development and coordination of that portfolio of business.[1] In the case of Starbucks the corporate strategy they have implemented is unique to their industry which has allowed them to differentiate from their competitors and is summarized best by Howard Schultz CEO of Starbucks, “We’re in the people business serving coffee,[2]” high quality specialty coffee and related products in a European café environment. It is clear Starbucks is in a growth strategy utilizing three key techniques that support its Mission, “to inspire and nurture the human spirit – one person, one cup and
Today, Starbucks coffee an American global coffee company has 21,160 stores in 63 countries. Coffee shop that scored top rating for customer satisfaction in 2008 American customer satisfaction index. With its practices, Starbucks take advantage in the five stages in consumer purchase decision making process. Next, Starbucks’ marketing strategy
Throughout the years, Starbucks went on to acquire other coffee house chains such as Peet’s and Seattle’s Best Coffee as well as taking over other locations. By the 90’s, Starbucks had shops in over 50 countries across the world, although their biggest presence remains in the U.S. with over 11,000 locations, and to this day continues to grow even more.