Missing Person-Peter Leung - Case Study #2 Excel Consulting, a globally recognized provider of management and technology services and solutions, has offices in over twenty countries including Toronto, Canada. Excel Consulting earned its’ good reputation by delivering innovative solutions to clients and by providing “exceptional” client service. Their organizational structure was designed to promote teamwork and a collaborative work environment. To foster employee satisfaction, Excel Consulting conducted routine satisfaction surveys and instituted corporate policies to ensure a proper work-life balance (i.e. flexible working hours, assigning professionals to offices in their home city to reduce travel time). Although partners and …show more content…
Observations * Aside from the short weekly meetings he had no informal contact or communication with his team (either individually or as a group). He did not attend the after work social gatherings. He neglected to notice that Peter was not socially engaged with his colleagues or motivated to complete his role in the testing phase of the project. If Mark had identified Peter’s personality and spoken with him one-on-one Peter may have felt comfortable disclosing his personal and professional needs and goals. * Peter Leung did not offer any information to Mark or his fellow team mates regarding his need for “time-off” from work. Peter did not request time off or flex time. * Melissa and Peter’s team mates assumed he had requested and been granted the time off and did not question his absenteeism until it became a critical issue. * Mark, Melissa and the other development team members did not have easy access to Peter’s contact information because when he went “missing” they had only mentioned they didn’t know where he was or how to reach him. In conclusion, Peter Leung was “absent” because he completed his main project assignments and when the work slowed down he was unmotivated to continue at full capacity. In my opinion, Mark Armstrong was also literally and figuratively absent from his responsibility to manage, monitor, and direct the stakeholder to complete the project. He forgot to lead by example and failed to fully
In the course of his working, his Vancouver office landed a project and Joseph was made the project manager while Dylan was the contact person with the client. However, while designing, it was discovered that the design had a technical issue and had to be corrected within a week. Due to the centralised nature of the organisation, the revisions had to be sent to Japan to get approved by the top management. Dylan had promised his clients that the process of revising the design would take a period of one week. However, since the top management had to physically approve the project, the process of shipping the design caused a
(CS) Peter should’ve hired a helper or apprentice so he could help in the production of the instruments, allowing Peter to focus on other aspects of the business.
There comes a point in time in an individual’s life in which their name truly becomes a part of their identity. A name is more than just a title to differentiate people; it is a part of the person. In Lost Names: Scenes from a Korean Boyhood by Richard E. Kim, names play a major role on the character’s identities. The absence and importance of the names in the story make the story rich with detail and identity through something as simple as the name of a character. Names are a significant factor affecting the story and the characters throughout the novel Lost Names.
As a result Dr Brownlow decided he needed to develop his senior staff by sending them on a training course, he chose Brenda Frame and Judith Smythe for this training. Richard believed the problems lie not with his style of management but by the lack of leadership and management by Brenda Frame and Judith Smythe. Brenda and Judith implemented there ideas but Richard and Fred Windows were negative about it saying that it was just a fad as they had been on these courses and knew more about management and leadership and gained nothing from the courses. Brenda who normally would issue instruction as a manager does, turned herself into a leader my taking on board other ideas from her colleagues and creating working parties to make the working of her department run more efficiently and smoothly. She included Richards’s project staff into her working groups but he was unhappy about this even after Brenda protested and Richard adamantly refused to yield on this matter. Also at the start of the year Richard decided to off load several tasks to his three projects team leaders Ian Campbell, Carole Devlin and Joanne Cassidy. Richard only believed that Carole had the necessary experience and commitment to take on the extra work load issued and he did not consult his other staff nor did he explain the job role that it entailed.
You know from previous requests for time off that Jeff's grandmother is coping with a debilitating illness. Your other assistant manager, Nina Hernandez, has covered for Jeff three times in
This case shows how hard it is for two people to work together for a common goal and vision when they are not on the same page; if Scott trusted and had confidence in Peterson they could succeed as a team
Mary appeared to be on board with the intervention. Jan called Mary as her husband requested, for the day off, by Jan’s spouse. Mary provided Jan the day off and continued to be very secretive about the intervention.
The child welfare assessment is based on Dave Pelzer, his family and the experience he went through. All of the information for this study can be found in the book The Lost Boy (Pelzer, 1997) by Dave Pelzer. This assessment includes Dave’s family problems, the system, Dave’s problems, environmental factors and types of interventions and solutions that may have been beneficial for Dave and his family.
Alternative 1: Dianne may be impressed by him on finishing on time and Mike and Alex may receive good evaluation. 2. Dianne may appreciate Mike's honesty and grant him more time. 3. Alex could
The Japanese and their rabid ethnocentrism have their effect on the narrator’s family. The family is generally happy and well structured. The narrator lives with his mother, father, little sister and grandfather. As mentioned before, the narrator’s family pressures him to be better than the Japanese students. Upon returning home after being beaten, the men of the house invite him to eat with them and drink wine. This is a strong scene that is filled with the proudness of a parent for their son. Simply standing up to a
Another possible solution was for Mike and Christine to focus on their required and emergent behaviors. Required behaviors are “those formally defined and expected by the team” (John & Wiley pg 173). Emergent behaviors are “those that team members display in addition to any requirements” (John & Wiley pg 173). Mike was missing the required behaviors and Christine the emergent behaviors. Mike didn’t have the required behaviors like punctuality. He continually missed scheduled meeting times or came late. Christine needed to reach out to Mike either by “taking the time to send an email message to an absent member to keep him informed about what happened during a group meeting” (John & Wiley pg 174). If Christine took the time to do such actions, the inclusion could have made Mike feel like a respected member of the group and therefore made him more involved.
Peterson’s behavior and management style influenced her team’s performance, while Cooke’s absence of communication and guidance lead to wasted time and resources on a system that did not meet DSS goals.
Peter should have addressed the issue much sooner instead of waiting until the project was so far behind before he decided to take action. Although Peter did not get the outcome he desired, it is evident that the move the out Olds on Crosby’s project full time was better for the company and better for Olds. The consulting project that Crosby was in charge of sounds like it is a bigger deal for the firm than the audit so it in the company’s best interest to have their best people on that project. Since Peter was getting substandard work from Old’s he should make the concession to give up Olds in return for a suitable replacement and could ask for some type of
Employees can even try to boycott Perillo if he cannot establish a good communication with everybody, so finishing up the tasks left from Michael in a time manner, prioritizing the job, and build trust will help Chris Perillo to excel Mr. Grant’s previous performance.
Although Mary Ann did not want to waste time with this open communication process, she would have realized that Mike and Jeanine work better together when each subordinate individually feels useful and important. Mary Ann got the results out of Jeanine that she expected because she made her feel useful and important. If Mike was properly motivated and given