preview

Mgt 521 Communication Scenarios

Better Essays

Communication Channel Scenarios
Response to certain scenarios, with which communication channel should be used
Helen L Rivas
University of Phoenix

Abstract
In the following pages you will find responses to certain scenarios and which communication channel is best. There are two (2) main forms of communication channels, oral communication and written communication (Robbins & Judge 2011). Within the two (2) forms of communication channels there are ten (10) different communication channels; “formal reports, memos and letters, prerecorded speeches, electronic mail, online discussion groups, voicemail, live speeches, telephone conversations, video conferences, and face to face conversations” (Robbins & Judge 2011). There will …show more content…

Scenario #3
‘You are the owner of small editing company. You have ten employees working for you. Business has been slow and the bills are piling up. You have done just about everything you can to cut costs but you are still unable to pay the bills. You do not want to close the business. You have done some number crunching and you found that by reducing your workforce from 10 to 6 you can pay your bills and remain profitable.’
The best way to inform my employees about the workforce reduction would be face to face conversation. I would use this communication channel in a meeting setting. I would have all the employees together at once time. I would do this to save time and so that they may see that I truly tried to keep all my employees, however it is a difficult decision that I had to make.
No to inform the affected employee, meaning the employee that is being laid off, I would do face to face conversation; however it would be a private conversation. I would do this because I would like to respect the employee and give them their privacy in this situation. Letting an individual go whether firing them or laying them off is a delicate matter and but be handled as such.
Conclusion
It is because of personal preference; however I prefer face to face conversation. I believe that face to face conversation delivers information quickly. Also in face to face conversation everyone is able to see if the information being transmitted is being understood. If there are any

Get Access