Communication Channel Scenarios
Response to certain scenarios, with which communication channel should be used
Helen L Rivas
University of Phoenix
Abstract
In the following pages you will find responses to certain scenarios and which communication channel is best. There are two (2) main forms of communication channels, oral communication and written communication (Robbins & Judge 2011). Within the two (2) forms of communication channels there are ten (10) different communication channels; “formal reports, memos and letters, prerecorded speeches, electronic mail, online discussion groups, voicemail, live speeches, telephone conversations, video conferences, and face to face conversations” (Robbins & Judge 2011). There will
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Scenario #3
‘You are the owner of small editing company. You have ten employees working for you. Business has been slow and the bills are piling up. You have done just about everything you can to cut costs but you are still unable to pay the bills. You do not want to close the business. You have done some number crunching and you found that by reducing your workforce from 10 to 6 you can pay your bills and remain profitable.’
The best way to inform my employees about the workforce reduction would be face to face conversation. I would use this communication channel in a meeting setting. I would have all the employees together at once time. I would do this to save time and so that they may see that I truly tried to keep all my employees, however it is a difficult decision that I had to make.
No to inform the affected employee, meaning the employee that is being laid off, I would do face to face conversation; however it would be a private conversation. I would do this because I would like to respect the employee and give them their privacy in this situation. Letting an individual go whether firing them or laying them off is a delicate matter and but be handled as such.
Conclusion
It is because of personal preference; however I prefer face to face conversation. I believe that face to face conversation delivers information quickly. Also in face to face conversation everyone is able to see if the information being transmitted is being understood. If there are any
Delivering layoff notice to the employees of a company is not one that is easy to do and should not be taken lightly. The employees who are affected by the WARN notice should know that you care about them and their well being and that your concern does not completely lie with the survival of the company and its bottom-line. The letter that Bob Nardelli sent to the employees of Chrysler begins with a negative introduction to his statement and that feeling does not diminish throughout the message. Employees can sense this from the beginning and would likely be more responsive with less negativity. Throughout the initial paragraph, Nardelli is explaining how business has changed and sales have diminished recently (Bob Nardelli, 2008). Instead of
Establishing effective communication is about more than just exchanging information. You need to be able to understand emotion and intentions behind the information that 's being said, as well as being able to respond with a clear and honest message that fully portraits any information you need to
First, If you talk to someone face to face you can see their emotions and understand what they are talking about more. Over the phone you can talk to someone but you don't get as much detail. There are lots of people who like to use the internet because they are shy and that’s okay but, there are a lot of things you have to watch out for on the internet.
Layoffs are tough for both the employee being laid off and the company for which he/she worked. The situation causes so much uncertainty amongst the remaining employees. The feeling among the employees is; if this happened to them this could happen to me as well. According to Johnson (n.d.), “There is a major disruption in the status quo; relationships are severed, work is redistributed with a probable increase in everyone’s
One way that a manager can help ease the pain of an employee that’s been laid off is to let them know that a layoff may occur as soon as the manager receives word that there may be one in works. This will give the employee a jump start on looking and preparing for their finances and job skills and resume updates. Also if possible grant the employee a generous severance package which could provide economic benefits that reflects management’s
How do you communicate within your organization? What means of communications to use? Is it effective?
Communication is “the process of relaying information between or among people by the use of words, letters, symbols, or body language” (Cherry & Jacob, 2011, p. 381). Communication is a two- way process; the message conveyed by the sender needs to be heard and understood by the receiver. It is important for “leaders to communicate regularly and consistently with staff” (Shifflet & Moyer, 2010, p. 252). Some
Face to face is also an easy form of communication because a lot of the times it is a conversation that has been struck up between two individuals as there are no other items needed such as a cell phone, computer, pencil, paper, T.V, and the radio. Also when you are face to face it is instant questions and answers rather than waiting on it from one of the other forms of communication. You also can pick up on people’s body language and tone in their voice to know and understand how important, serious, or relaxed one is
Challenges occur within a company when they are subjected to layoffs and downsizing. Especially those employees that are losing their jobs, it can be challenging and a stressful task for any supervisor or manager. According to the Bureau of Labor Statistics, U.S. Department of Labor in May 2013 confirmed that the national unemployment rate was 7.6 percent. With a rise in unemployment within the United States, it is vital to plan and implement when conducting a dismissal meeting for an effective termination of employees.
There are 2 types of communication that will be discussed below, which are verbal communication and written communication
Based on the solution of providing managers with the proper training an organization should make sure that they are prepared. A meeting of some type or even conference calls every quarterly period will ensure the managers are up to date and can also introduce new ways to deal with these layoffs. This business decision will include the most accurate and appropriate training that has proven to help with the layoff process. Proper training can reduce the frustration and anxiety that can arise amongst the other employees. The training made by the business will also allow for the managers to prepared after the layoff and dealing with the employees still there. ("How To Conduct A Layoff", 2014). Managers will be able to relate the fellow employees and answers any questions that they have as this will boost their morale.
Methods of Effective Communication . . . . . . . . . . . . . . . . . . . . . . . . . . .
There are many communication channels which include emails, voicemails, and face to face meetings, when deciding which channel should be implemented all depends on the three factors mentioned above. If you can to bring awareness to work place safety an email can be sent out to an entire organization rather than face to face which each individual.
Unit 7 Writing: Use of Technology for Conversations 1. I personally would rather have a conversation with someone in person. I like being able to focus on the person I am talking to and see their facial reactions to what I am saying. If I can’t see their face, I feel like I am lacking the ability to fully listen to everything they have to say. In person I can also see if the person I’m having a conversation with is listening to me as well.
Written communications could be through mail, email, fax, emails allow communication between two parties quickly, Written communication allows for time to respond clearly and factually