McDonalds
TABLE OF CONTENTS
INTRODUCTION 01 HUMAN RESOURCE ANALYSIS 09 JOB ANALYSIS 10 PLANNING AND FORECASTING 18 RECRUITMENT 20 SELECTION 22 TRAINING 29 DEVELOPMENT 34 PERFORMANCE APPRAISAL 36 COMPENSATION 38 INCENTIVES 42 BENEFITS 44 EMPLOYEE RELATIONS 45 CONCLUSION AND RECOMMENDATIONS 50
Human Resource Management Project
McDonalds
UNIVERSITY OF CENTRAL PUNJAB
KUBRA ASLAM L1S08BBAM2020 MARYM ATIQ L1S08BBAM2032 KHADIJA BUTT L1S08BBAM2024 PROJECT MCDONALDS SUBMITTED TO PROF. R. SHAKOOR 20th June 2009
Human Resource Management Project
McDonalds
A
CKNOWLEGMENT
Human Resource Management Project
McDonalds First of all we are thankful to ALMIGHTY ALLAH who gave us the strength and determination to carry out his
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McDonald’s objectives are given as follows:
To serve good food in a friendly and fun environment. To be a socially responsible company. To provide good returns to its shareholders. To provide its customers with food of a high standard, quick service and value for money.
COMPETITORS & PERFORMANCE
The five major fast food chains today competing in the market are:
MCDONALD’S KFC SUBWAY BURGER KING
Human Resource Management Project
McDonalds
TACO BELL
This is a performance according to a survey done from 2004 to 2008, its results showed that McDonald's dominated, followed by the intertwined duo of Kentucky Fried Chicken and Subway that were switching position frequently. Next are
After analyzing the data, I found Chick-Fil-A was the one with the most picks and Burger King had the least amount of picks. I believe Chick-Fil-A had the most picks because of their delicious Chicken Sandwiches and their Freshly Brewed Iced Tea Sweetened. When you go to Chick-Fil-A your food is made to order, you don’t have to wait to long in drive-thru, and the workers always have a positive attitude. Burger King food can sometimes be bland and over cooked. McDonald’s and Wendy were almost tied up, but McDonald’s came in second place . They sale mainly the same thing but Wendy’s food looks and taste better. Also, when you go to the other restaurant McDonald’s, Wendy’s and Burger King you may have a longer wait time and your order may not
Strong customer loyalty, and the company offers its customers appealing menu to rich the requirement of health conscious customers.
This report identifies and assess factors that affect an organisations approach to both attracting talent and recruitment and selection. It also identifies and explains benefits of attracting and retaining a diverse workforce, describes methods of recruitment and methods of selection.
MGT 431 - Human Resource Management content helped facilitate the analysis, development and preparation for weekly assignments and the final presentation. The topic of staffing was discussed during the class and covered in the reading. The discussion included how to evaluate staffing practices and selection tools for effectiveness and legal compliance. This helped the team determine which member was appropriate for each role. This topic will also help the team during the
To provide quality product, extensive menu of delicious foods, ensure customer awareness and loyalty and also have good publicity.
· McDonald's strives to create a work environment where everyone can expect to be treated equally with dignity and respect
Quality embodies our basic philosophy of doing business and that is why it is in our founding truths. Our goal is to put a YUM on people's faces around the world, therefore, we must exceed our customers' expectations every day in every one of our restaurants by providing the highest quality products and service, in surroundings that are clean, attractive and comfortable.
Unlimited, endless, fast food choices, and yet there are two that stand out above the rest. McDonald’s and Burger King are the two biggest burger fast food chains in the world. So let me ask you this, who has a better menu? Who’s Cheaper? And which one is healthier? This debate will once and for all come to an end, once all of these points have been met throughout my paper. McDonald’s vs. Burger King has been a long running argument. You will finally come to realize that McDonald’s is the better choice for you.
Another segment of the fast-food industry is comprised of a number of non- hamburger fast-food restaurants. Major players in this segment include Pizza Hut, KFC (Kentucky Fried Chicken), and Taco Bell. Sales in these restaurants have grown faster than hamburger chains in recent years. A growing trend is the move by customers to non-hamburger sandwiches. Subway dominates the market with more than 13,200 U.S. outlets. Prepared meals and sandwiches available in supermarkets, convenience stores, and gas stations are competitors as are the variety of microwave meals available to consumers.
The company researched for the purpose of this paper is McDonald 's. This company 's history dates back since 1940 when Mac and Dick McDonald initially opened McDonald 's BBQ restaurant located in San Bernardino, CA. In 1948 they shut down the restaurant, just to reopen it as a self-service drive-in restaurant. According to About McDonald’s (2012), their menu included only 9 items, such as: milk, coffee, soft drinks, cheeseburger, hamburger, potato chips, and a slice of pie. Potato chips were then replaced by French fries. The history of this company is significantly market by Ray Kroc, who in 1954 at a visit to McDonald 's in San Bernardino decides to have a franchise of McDonald 's. A year later, in 1955, he opens his first restaurant in Des Plaines, Illinois. The franchising plan allowed growth and by 1965 there were more than 700 restaurants across United States. McDonald 's
to penetrate into the dinner market without risking its existing business model for fast food while benefiting
This paper discusses the relative impact of recruitment/selection, training, and development for organizational effectiveness. First, recruitment and selection is discussed. Job analysis is very important in the selection process because it provides a realistic job preview and it identifies relevant traits and abilities needed for the job. Furthermore, predictive validity of several selection methods are discussed from which work samples, GMA, tests, and structured interviews are appeared to be the best predictors of future job performance. Second, the impact of training on organizational effectiveness is discussed. Training design issues are discussed, and it is argued that training can increase organizational effectiveness
Customers is an important justification of a company’s success. Considering the interest of customers and portraying a good image to its customers, it had come out with different variety of meals. For example, the KFC offers kid’s meal which gives children free