preview

Marketing Communications: Ability to Change Awareness, Opinions and Attitudes

Better Essays

Marketing Communications, such as advertising, can inform, persuade, remind, reassure and ultimately differentiate one product from the next.

Marketing Communications, or MarComs, can change levels of awareness, opinions and attitudes.
MarComs can even change behaviour such as buying behaviour whether trial purchases, full purchases or repurchases culminating in brand loyalty.
Sometimes, the MarComs becomes the key competitive element – the brand itself – building conscious and unconscious relationships with customers. MarComs can:
1. Inform and make potential customers aware of an offering or make them aware of a particular feature or USP.
2. Persuade them to change their attitude or to consider purchasing or sometimes not …show more content…

Think of it this way: communication is the message that is delivered to the client; marketing is the means of getting it there. Therefore, communication is not just a part of the marketing mix but also should be integrated into your customer service process -- from the accounts payable department all the way through to your sales staff and even the CEO of your company. It is your message to the customer. The message you wish to communicate with them, your ethos and way of thinking.
Ads by Google
Strategic Management 1 wk course for leaders & managers at National University of Singapore executive-education.nus.edu eMarketing Conference San Francisco, April 19, 20, 2011 Advance Early Registration Rates www.eMarketingAssociation.com
Knowing that communication is part of the marketing mix but also your entire company message, you need to think about what that message will be and think about it seriously. As an organization you should all be delivering the same message and the same ethos. There is little point being customer friendly and bending over backwards for them on the advertising if the salesperson is harsh and unmovable. There is no point giving guarantees as a salesperson that your customer service team is unable to deliver on.
Clearly Communicate Your Marketing Message
This message that you are communicating to the customer is the one that will stay with them and if across the board in all

Get Access