M29EKM (MANAGEMENT OF QUALITY) COURSEWORK 2
Done by:
OLUMAYOWA A. AYODEJI
SID: 6771175
MSc Engineering Business Management
Coventry University, UK
Submitted on
19th March, 2017
1.0 Review of ISO 9001:2015
ISO 9001 is a universal quality management standard that sets requirements for quality management systems and can be adopted by organizations in any industry and of any size. It helps the organization which use it achieve customer satisfaction through efficient processes [ISO, 2015]. ISO 9001: 2015 is the latest edition of the ISO 9001 series published by International Organization for Standardization (ISO). ISO 9001: 2015 is designed to emphasize Costumer focus, Leadership, Engagement of people, process approach, continuous
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2.0 Flowchart for the implementation of ISO 9001:2015
Figure 2.0 Flowchart for implementing ISO 9001: 2015
2.1 Flowchart analysis:
Implementing ISO 9001 QMS in an organization begins with the decision to establish the QMS having appraised the organization. The next step is to get the management involved and committed to the cause after which an implementation team is setup to manage the process. Most often after this stage, the management backs off leaving the responsibilities to the implementation team alone causing challenges in the implementation.
The implementation team then checks the context of the organization against the customer requirements and defines the organization’s quality management standard (QMS) from there. An awareness campaign is done to inform everyone in the organization about the QMS implementation and then staff are trained to meet the requirements. Roles are assigned and an operations plan is then created. At this stage, the process plan is documented and then process is carried on.
An internal audit takes place to check the conformance of the process and products to standards. The results of the audit are put up for management review and then corrections are made where needed. External audits also take place and then customer feedback is harvested and put in place for continuous
Introduce real-life total quality procedures within the operating mechanisms. Use benchmarking to measure marketing, operations planning, and execution successes and share best practices throughout the company.
Quality Management System Development and Implementation, where we identify necessary procedures based on client- and product-specific needs and develop and deploy customized standard operating procedures (SOPs)
Most vendors possess Good quality Administration Methods which are relatively universal. The explanation for that is the original QMS began from the ISO 9000:Two thousand schedule. ISO, despite the fact that an excellent system for quality administration, won't propose greatest requirements, however like every specifications, works with minimal criteria. As a result, the company QMS is frequently generic and will serve compliance for you to file format as well as ISO sort contemplating a lot more than what it really does organization exercise.
I think that the steps a company must take to implement any TQM program is much the same as the five main steps in action research; diagnosing the organization, determining the desired future state, implementing action, evaluation the action, and institutionalizing action research. Along with training the team and using Lewin’s three-step change process.
Can John conduct an audit of his company’s quality management system given its present state? Discuss - A quality management system (QMS) is a collection of business processes focused on achieving quality policy and quality objectives to meet customer requirements. It is expressed as the organizational structure, policies,
19. Firms that wish to do business with the European Community can benefit from having a quality management system that needs ISO 9000 standards TRUE
The use of alcohol in adolescences is one of the major health problems in the United States. Adolescent are constantly changing and constantly adapting to the environment, especially when they are in college. This does not only apply to college students only, but even younger adolescents. These adolescent children tend to drink to cope with their emotions or for other reasons. According to Santrock, J. W. (2016), adolescents transition from school (may it be from middle school to high school, or even from high school to college), there tends to be a critical transition in alcohol abuse since they recognize drinking as a common among people their age and is usually largely accepted or even expected by their peers. This goes in play with students
ISO 9001 is a Quality management standard which is recognised internationally and used by organizations worldwide. It can be used by business of all sizes, it provides an effective quality management system. It was first published in 1987 (updated 1994, 2000, 2008). The latest version was published in 2015. This replaces all the previous editions. (Praxiom Group 2014)
In 1987, the ISO published a series of global quality system standards called ISO 9000, which are designed to improve productivity and reduce costs in the marketplace. "The ISO 9000 series intends to stimulate trade by providing third-party assurance of an organization's ability to meet specifications and perform negotiated standards" (ibid., p. 65). The focus of ISO 9000 is on the organization's quality system--its design, development, production, and servicing capacities, not on product quality. ISO 9000 Registration attests that a company has a "documented quality system that is full deployed and consistently followed" (ibid.).
The East Nipissing Hospital adopts ISO standards as a total quality management methodology in order to ensure quality services to patients. Through the laid down mission, vision, goals, and objectives of the hospital, ISO standards methodology ensures enhanced performance within the organization. The mission and the vision of
Organizations both large and small understand that perfection is a dream, but the pursuit of perfection is what drives efficiencies, process improvements, talent development and more, which should result in increased revenues and bottom line profits. In addition, organizations that manufacture goods and services are always concerned with the quality of the goods and the strategies involved for continued improvements. Heizer and Render (2014) stated that improvements in quality are synonymous with increased sales, reduced costs, and increased overall profitability and that quality falls into three categories, user based, and manufacturing based, and product based. The quality of a product will directly influence an organizations reputation, liability, and global implications. For all these reasons, ISO 9000 international quality standards were developed. Organizations looking to introduce ISO 9000 must understand that the program is only as successful as the belief and hard work that is put into it from the employees. In this paper, I will introduce ISO 9000 and explain exactly what this quality management system does. Additionally, I will present the benefits of ISO 9000 and what conditions must be in place for an organization to be successful. Finally, I will discuss the challenges organizations face if the employees are not fully committed to the implementation of ISO 9000 standards.
• determine the processes needed for the quality management system and their application throughout the organization,
The International Standards Organization (ISO) produces guidelines for organizations to use as a quality management tool. ISO functions as an independent organization with no governmental ties, allowing themselves to create guidelines that are not catered more specifically to one country than another. One hundred and sixty-two national standards bodies make up its membership and they help supply experts who will share knowledge and develop international standards. These voluntary, market-relevant, and consensus-based standards are produced as a result of the identification of a global need and are compiled through the work of international experts working in conjunction with one another.
General requirements for having a QMS is that the organization shall establish, document, implement, and maintain a QMS and continually improve its effectiveness. The organization shall (a) identify needed processes such as management activities, provision of resources, product or service realization, and measurement, (b) determine their sequence and interaction, (c) determine criteria and methods for effective operation and control of these processes, (d) ensure the availability of resources and information necessary to support and monitor these processes, (e) monitor, measure, and analyze these processes, and (f) implement actions to achieve planned results and continual improvement of these processes.
This report will give an overview of the ISO 9001 series of standards which gives a guideline on the requirements of a quality management system1 and will help this manufacturing company in its Quality Assurance procedures.