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Macys Marketing Strategy

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Macy’s The Struggling Retail Giant
Brianna Miller
Webster University

Company Strategic Direction
The retail giant known as Macy’s has been having a hard time competing with popular online stores like Amazon. In the last couple of years Macy’s has had to close to 120 stores since 2015. The world of retail is changing drastically, which is making power house companies like Macy’s take a different approach to how they manage their money, how to keep and gain customers, and how to cut cost as much as possible. Most department stores are having a hard time keeping customers because millennials are spending and going out less. Lower-income millennials make important financial decisions that may affect their future financial well-being …show more content…

In 2016, Macy’s, Inc. continued to see double-digit growth in the digital business, reflecting the success of investments in this space (Macy’sInc). They have created one of the best omni channel experiences in the retail industry and is excited about their plans to continue to improve their digital platforms (Macy’sInc). The Macy’s app received accolades in 2016, including L2 listing the app on its Top 10 Department Stores in Digital ranking (Macy’sInc). This is a smart move on behalf of Macy’s. The more they continue to advance by way of technology the more they’ll be able to compete with other major retailers like Amazon and Walmart. This is important because stores like Amazon are introducing very unique ways to actually keep customers in the comfort of their own homes, by offering ground breaking delivering services. Stores should take notes and …show more content…

The Company plans to attract these customers with new merchandise assortments (Loeb, 2012). Macy’s MyStyleLab and Impulse departments are refocusing their assortment to offer fast-fashions, making shopping more exciting for these Customers (Loeb, 2012).
Today’s customer is a little younger, somewhat more fashionable and more affluent (Loeb, 2012). The company identified the 18 to 30 year old customer as looking for better merchandise while the 13 to 22 year olds are looking for new products (Loeb, 2012). This is a concerted effort by Macy’s to fight the competition like H&M, Uniqlo, or Forever 21 who have gained share of market in this fast moving competitive arena (Loeb, 2012). Fast fashion emphasis means that new merchandise reaches the selling floor quickly and often (Loeb,

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