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Lululemon Essay

Decent Essays

1. What are the key elements of Lululemon’s strategy?

Lululemon Athletica produces high quality active wear at a premium price. The business has attracted customers by creating an environment/culture that fitness-oriented customers enjoy and respond to. According to (Beyer, Faifman, Ho, Kezunovic, & Olian), Lululemon understands their customers as well as their target market. Lululemon provides guests with an unrivaled experience, which has created many loyal customers that are quick to tell their friends and family about the company. Employee training and product knowledge is an important element in Lululemon’s strategy because employees are able to provide relatively technical answers to guests’ questions about their products. Employees …show more content…

The firm’s mission is: “To be a community hub [that] provides [their] guests with knowledge, tools, and the components for people to live longer, healthier, and more fun lives,” (Beyer, Faifman, Ho, Kezunovic, & Olian, p. 10). A focus on relationships with local customers paired with the reputation of being the local shop that has the resources necessary to educate or change one’s life in a positive way has created the brand that Lululemon is today. In fact, this is illustrated by the fact that Lululemon puts their ‘Lululemon manifesto’ on their products which is a “…series of statements that embodies [the] company’s vision, culture, and beliefs...of our vision to create components for people to live longer, healthier, and more fun lives,” (p. 3). Given the fact that customers purchase products with the manifesto on them illustrates that they believe that Lululemon actually fulfills the mission and values they claim to live by. Furthermore, the manifesto is a means of free advertising through which friends and family members of current customers will likely see on the products when used and ask them what the company stands for and want to learn more about

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