1. What is the most common type of change in the workplace?
2. How do you go about discussing change with employees?
3. How do you initiate change?
4. How do you use change to motivate employees?
5. How do acknowledge and reward people who succeed with dealing with change?
6. How do you personalize change?
7. Would you consider yourself a manager or a leader of change?
The first person I discussed the concept of change with in the workplace is Michaela, our new apparel lead. I was excited to interview Michaela because she has experienced many changes during her time at Dicks Sporting Goods. Michaela was hired about two years ago as a cashier. After about three months as a cashier she was promoted to a Customer Service Specialist.
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This position change was a slight promotion but was lateral when it comes to power and responsibility when compared to a “CSS.” After about a year working as the Nike Rep, Michaela was promoted to Apparel Lead. This was a significant jump in responsibility and stature. As apparel lead she sits right below the department managers an is in an important leadership position. Therefore, I believe she was a great person to discuss change with in the workplace. My overall impression from her was that change should be embraced and not feared. Michaela clearly works hard and has quickly risen through the ranks. Change is a good thing and brings about new, better opportunities. Obviously, she has benefitted greatly from working hard and embracing change. Since she is a leadership position I also discussed with her how she handles change with personnel throughout her department. She acknowledged there is a great deal of turnover within her department, but she doesn’t feel that is a negative. She talked about how with every new hire she tries to understand them on a personal level and create a relationship with them. This relationship allows her to better communicate with them and understand them. She can then put them in the best spot to succeed and help them deal with any …show more content…
MaryAnn is somebody who has been employed at Dicks Sporting Goods for just under twenty years and is one the longest tenured workers in the store. For reference, MaryAnn said she was hired in February of 1998…I was born in August of 1997. Therefore, MaryAnn has been at Dicks nearly as long as I’ve been alive. There are many associates in the store that were born after MaryAnn got hired at Dicks Sporting Goods. I asked MaryAnn what some of the greatest changes she has seen during her extensive tenure. She said technological changes, and increased expectations that come along with them, have been the greatest changes she has seen. I asked her how she has been able to adapt to these changes. MaryAnn acknowledged that she isn’t the biggest fan of change. She said she has had no choice but to adapt to change throughout her tenure, believing she would not be able to succeed had she stuck to her “old ways.” MaryAnn said that not all change she has seen seems to be beneficial. As the company has grown, MaryAnn said corporate and upper management doesn’t seem to care about employees needs and desires as well as they used to. She said corporate has lost touch with the employees working in the retail locations. She said the focuses has shifted from simply generating sales and worrying about customer satisfaction, to worrying about generating credit card applications from customers and worrying about the
I have been working at National Grid for about eight years after I graduated college. For most of that time my Manager has been Chris. Chris is a former Navy guy that joined National Grid after he finished with his tour. Like me, Chris also started in the design department and eventually moved to the manager position he is at now in Distribution Design. Our role here involves designing for infrastructure improvements, maintenance projects, customer initiated projects, internal projects, investigations, complaints, repairs, and emergencies within our service territory. We design both overhead and underground electrical facilities within our
Providing clarity about the change can improve the transition process. According to Mclean (2011), leaders
When interviewing a leader in an organization in order to discover their leadership style one must ask critical questions. I had the opportunity to interview Casey Aguirre who is a Team Manager at the Salem Call Center for T-Mobile. Casey has been with T-Mobile for over 11 years. In this interview we discussed her leadership style, the steps she took to become a leader, her biggest challenges, and her greatest achievements among other things. While interviewing Casey I kept in mind the connection between women in leadership and the cultural disadvantages and advantages that women in leadership
Change is a double-edged sword (Fullan, 2001). Change is a word that might inspire or put fear into people. Leadership is challenging when it comes to dealing with change and how individuals react within the organization to the change. Marzano, McNulty, and Waters (2005) discuss two orders of change in their book School Leadership that Works; first and second. Fullan (2001) also adds to the discussion in his book Leading in a Culture of Change, with regard to understanding change. In Change Leadership, Keagan and Wagner (2006) discuss many factors of change and the systematic approach to change. Change affects people in different ways. Leaders need to be able to respond to the individuals throughout the change process.
Leading and managing change require a solid theoretical foundation. This assignment will research the theoretical elements of change and change management. Addressed will be the following: Organic Evolution of Change, Formulating Strategic Development Approaches, Leadership and Management Skills and Gathering and Analyze Data. As societies continue to evolve and changing demand creates the need for new products and services, businesses often are forced to make changes to stay competitive. The businesses that continue to survive and even thrive are usually the ones that most readily adapt to change. A variety of factors can cause a business to reevaluate its methods of operation. According to literature from the past two
East Hall High School is where I conducted my coaching interview. I was granted the opportunity to interview one of the most prestige High School coaches in the state of Georgia; Joe Dix. Dix is the head coach for the boys’ Varsity basketball team at East Hall. Dix and his staff were conducting try outs during our coaching interview, which is was pumped about. Coach Dix talked about the pressure on him and his team to bring home a State Title this year since it’s been a decade since his last one. Joe Dix is in his 21st season as a basketball coach and his 11th as the head coach at East Hall. As the head coach at East Hall Dix has won 2 State Titles, with 5 Final Four appearances, and 7 Region Championships.
To inspire and influence others, a leader must possess many skills and abilities. As motivational speaker Peter Northouse, states, “a leader should be strong, but not rude; be kind, but not weak; be bold, but not bully; be thoughtful, but not lazy; be humble, but not timid; be proud, but not arrogant” (Northouse, 2013) Moving an entire group of individuals toward a singular goal is a considerable undertaking. Without effective communication skills and a clear vision of what needs to be accomplished, one will feel like they are trying to herd cats rather than leading.
One strength good leaders bring is to switch their leadership styles depending on the situation (Darling & Heller, 2012). This is like situational leadership and it is important in organizational change as well. Situational Leadership is a model designed by Dr. Paul Hershey in the 1960s which focuses on how managers can develop competencies to diagnose, adapt, communicate, and advance the situation they are in (The Center for Leadership Studies, n.d.). Hershey stresses the importance of relationship of the approach of the leader and the readiness of the followers for a specific task (The Center for Leadership Studies, n.d.). This is the same as a change manager. Although dominant forces are often the initial go-to for change managers, good change managers must assess the situation and apply the needed ideal change manager to the situation. Because of this, regardless of the dominant change manager, it behooves an effective organizational leader to understand the different images of change and how they can influence a change’s successful
Leadership is increasingly important in today's society. Many experts and scholars point out that the current leadership crisis concerns moral and character problems in many leaders (Ahn, Ettner, & Loupin, 2012; Callahan, 2004; Wright & Quick, 2011). The following interview report is intended primarily for exploration and comparison of the traits and characteristics of leadership. A leader of a clinical medicine centre was interviewed for this report. The purpose of this report is to explore the leadership characters and traits, and how they can be developed in this turbulent environment. First, I make a brief introduction regarding the background of the respondent and her working environment. The report also describes this
Although most people evade change, Carmen embraces it as she's experienced two major changes within her job over the last year and hasn't complained once. Instead, Carmen contemplated the positive outcome and adopted the processes whole heartedly.
Conducting interviews is fundamental as a case manager. In order to understand more about good interviewing, I decided to watch an interview about an addict mother conducted by Dr. Phil. While watching this interview, I made some notes on attitudes and characteristics that I considered important for good interviewing. The characteristics will be presented in the following paragraphs.
Then, even if the vision seemed clear to Harold, his role in implementing it wasn’t a success.
As defined by Katzenbach (1995), change leadership is “the process whereby individuals who lead initiatives that influence dozens to hundreds of others to perform differently—and better—by applying multiple leadership and change approaches.” Leadership alone is defined as setting a direction and developing the strategies necessary to move in that direction – that is, creating and achieving a vision – leadership is thus a process to do with change (Kotter 1999). Change leadership is critically important to the continuing success of organizations everywhere. Tennant Company understands and invests in change leadership by employing a Sr. Organization Development Manager named Annelise Larson, M.B.A. whose efforts includes setting direction, developing strategies, and leading initiatives through organizational change efforts. An interview was conducted with Annelise Larson to discuss and learn about her change leadership abilities. For the purposes of this paper, the interview questions will be shared, a summary will be provided, and five recommendations are made for Annelise Larson as a change leader.
1.1 The analysis must include consideration of two current schools of thought on change management and how they have contributed to organizational change
Week 3, the lecture on Managing Change describes organizational changes that occur when a company makes a shift from its current state to some preferred future state. Managing organizational change is the process of planning and implementing change in organizations in such a way as to decrease employee resistance and cost to the organization while concurrently expanding the effectiveness of the change effort. Today's business environment requires companies to undergo changes almost constantly if they are to remain competitive. Students of organizational change identify areas of change in order to analyze them. A manager trying to implement a change, no matter how small, should expect to encounter some resistance from within the organization.