University of Southern Queensland
Master of Information System CIS 5200 Professional Skills for Systems Analysis
Kahuna Cleaning Supply
EXECUTIVE SUMMARY
This report provides an analysis and gathering all requirements and information for the new system to implement on Kahuna Cleaning Supply Company, methods of analysis include interviews with employees, questionnaires, observation, collecting data from the customer.
The interviews will be conduct with the sales, finance and operations departments, in order to determine the most important requirements and information for the new information system.
At the end of this report, a software has been recommended for Kahuna Cleaning Supply that will provide a
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Users Authorization.
Monitor sales process.
Determine Approval procedures.
Paying commissions to sales employees.
Sales opportunities management. 2.2-Sales Representative:
Information about customers and suppliers data.
Sales orders and quotation documents.
Sales process.
Items data information
Reporting management.
Online orders.
2.3-Customer Service Representative:
Describe the service process
Information Privacy for customer and supplier data.
Service calls from customers.
Customer support system (CSS).
Online help.
Handle of Sale opportunity and potential customer. 2.4- Anna McNally-Director of Finance:
Determine profitability reports.
Determine financial reports.
Managing budgets.
Cash flow management.
2.5- Accounting / Billing Clerk:
Determine invoicing process.
Monthly customer statements.
Payroll and salary processing.
Determine Payment means using in purchase and sales.
Determine payment terms.
Accounts receivable and cash flow.
2.6- Martha Seymour – Director of Operations:
Determine Purchasing process and documents.
Purchasing and sales reports.
Supply chain management.
Goods return process.
Purchase quotations.
Purchase request.
2.7-Dennis Martin – Shipping / Receiving Manager:
Determine general logistical information about shipping and receiving goods.
Identify
The Project “Grocery store” deals with the automation of supermarket. This software will help salespersons in managing the various types of Records pertaining to his/her customer. The product will help the user to work in highly effective and efficient environment.
Fantastik is an all-purpose cleaner made by SC Johnson that has two main product lines; the Fantastik Original and the new, more powerful, Fantastik Evergreen. These are not just regular chemically made cleaning products but are 100% environmentally safe.
Throughout the end of March 2017 Anthony Rizzotti received a heavy duty cleaning from JASA APS team. JASA APS Social Worker, Santa Granville reschedule the heavy duty cleaning for 3/28/2017. In which APS provided Mr. Rizzotti with a cleaning of his entire apartment. Wellness Coach Teresa Cain went to Mr. Rizzotti and provided big garbage bags in which assisted in the cleaning. Mr. Rizzotti appeared to be alert and groomed. He was sitting on his bed and organizing his papers. The heavy duty cleaning was from 9:00am to 1:00pm. Mr. Rizzotti express that he was waiting for his meals from meals on wheels to come therefore he could eat. Wellness Coach Ms. Cain informed Mr. Rizzotti that SUS staff in downstairs if he needs any assistances. Mr. Rizzotti
Guidelines are created to ensure a success interview process. Setup meeting time with the individuals, which will be interviewed and be prepared and on time. When conducting the interview examine the background of the organization and have a checklist readily available. Be on time for the interview be sure to pay close attention to what the user is saying and what the company are looking for. Refrain form using computer and information technology jargon. Collect both qualitative and quantitative information from the user. Distinguish between what is a desirable and essential requirement. Repeat back to the user what is
The interviews will be recorded and notes will be taken so the interviewer and build a plan and determine the system requirements of the new human resource system. It is crucial that the interviews and interview questions be well structured to gain the highest quality of information gathered during the interviews. The quality of information gathered is just as important as the quantity as described by Havelka and Sooun (2002): “Interaction between users and IS personnel was described as the quantity and quality of communication and the amount of group activities performed, including feedback from and to one another during the process”. Proper communication and collaboration is critical in the beginning phases for collecting and large quantity of good quality information.
operations and structure, they will be a requirement to obtain information and knowledge of the
Information-gathering techniques are the core of systems analysis. According to Valacich “At the outset, you must collect information about the information systems that are currently in use. You need to find out how users would like to improve the current systems and organizational operations with new or replacement information systems.” (p. 126). The first information-gathering technique would be individual interviews. Each interview should be well planned out. It should be scheduled when the interviewee has time and the intention of the interview should be explained beforehand. An interview guide or checklist should be created for each interview. During the interview ask both open-ended and close-ended questions, listen closely to what the interviewee has to say, and take notes during the interview. Interview a wide range of personnel from everyday users to management.
Green Clean Team Cleaning Services (GCTCS) is a residential and commercial cleaning service, serving higher income clientele in York Region. GCTCS will exceed our customer’s expectations through the use of environmentally products and top quality service. The targeted clients will be willing to pay strong competitive rates for our services because of the high level of professionalism and trustworthiness that we provide, with the addition of our use of eco-friendly products that gives us a competitive advantage over our competition.
The big-bang or cut over approach requires the good skilled personnel, and also training for the new systems, working processes and running, maintenance the new system. The productivity was reported a reduction in the first month after the new system running, but improves gradually in the later months. The accounting reports can be done in two or three day, rather than two to three weeks when using the old systems. Also, with the new system, sharing and collaboration helps reduce inventory, as much as 25%, and also increase the fulfillment ratio from 80% to 95%, service quality has improved to
When opening a new restaurant it is important to consider technology options that will offer competitive advantage, enhance profit, and work efficiently for the establishment. Three systems that are generally purchased for restaurant use are inventory systems, point of sales systems, and reservation management systems. All of these systems should be researched and compared on their functionality so the most suitable technologies can be implemented into the daily activities of the restaurant.
Managed by providing customer an iPad with customized dashboard along with listed and tasks request by office manager. The company would like to improve services by introduced digital quality-assurance program that gave customers access to cleaning schedules and work-order status. This is a key for business success because they allow their customer to be in control and once the customer in control they will satisfied with the
The part of the job of the analyst in identifying a business need that looks interesting and enjoyable to me would be engaging the stakeholders (organization management, sponsors/champions, and system users among other stakeholders) in identifying the various business requirements. This, in my view, is one of the crucial areas because it would allow me as an analyst to understanding the state of an existing system and determine how a new system would impact on the business performance of an organization. Without a clear picture of the business requirements, there is a high likelihood that a new system would not bring the anticipated results. I would use my interviewing skills to get the different perspectives of the stakeholders as an initial step in system development. It is clear to me that interviewing, as a method of gathering business requirements, is sometimes cumbersome and time consuming. However, I am of the view that with the right skills in conducting interviews, an analyst can be able to probe deeper on issues and challenges of an existing system and the specifications that a new system is expected to meet. I would achieve this through conducting individual interviews, joint interviews as well as forming focus groups.
As the new technology and fast evolution of software, keeping information system efficiency became a challenge. On the enterprise side, the company’ operation, inventory, and logistics systems are the key to success. On the customer side, the high quality and satisfied experience from the user interface is very important. Moreover, the establish and develop a new technology is costly and different.
Although technology is slowloy being introduced by using it for marketing and advertising, there is a lack of technological systems used within the business itself to make productivity more efficient. Some aspects of the business operations such as customer bookings should be completed using technology, as it not only makes it more efficient for the organisation but also for the customer. By having a good technological system in place, it will lead to faster and more effective processing of bookings and increase production, which will result in reduced wastage and
In this project the user (Employee) will be using the system in easy way from his own office so that he can request for home ownership or loan and complete all the procedures without going to any place (HR department). Also the HR employee will benefit from this system, it will save their effort and time in collecting requests and ranking the employees according to the consistence and priority check-in age, marital status and functional class. The program itself will be managing each request with its own ranking process and it will update the request status for the employees to make he/she able to see the request status anytime.