Jetblue Ticketing

Flight Attendants were worried about the arbitrary process MCA’s management used to resolve issues, expressly the margining of the seniority list and working conditions. This was a concern of job security.

This led the NAACP to issue a national travel advisory black people warning them of the discriminating and disrespectful policies of the airline. According to NAACP, there has been a pattern of prejudice which has been going on for months. Now, they have finally taken action against it by issuing a warning before booking and boarding

As with any government organization the TSA has taken much criticism on its security practices.

1. There are a few trends in the US airline industry. One is consolidation, wherein existing players merge in an attempt to lower their costs and generate operating synergies. The most recent major merger was the United Continental merger, which is still an ongoing affair, but has created the largest airline in the United States by market share (Martin, 2012). Another trend is towards low-cost carriers. In the US, Southwest has been a long-running success and JetBlue a strong new competitor, but in other countries this business model has proven exceptionally successful. The third major trend is the upward trend in jet fuel prices, and the increasing importance that this puts on hedging fuel prices and capacity management (Hinton, 2011).

There were a number of threats which are the following: expensive for the airlines due to delays; economic free-fall in 1987, airlines are likely to limit operations below the level for which the airport was designed – fewer flights and passengers increase the cost per passenger thus encouraging airlines to route connecting traffic through alternative and competitive hubs; the new mayor who was elected inherited the project with no commitment to it by the major airlines; City of Denver invited reporters to observe the first test of the baggage system without notifying BAE.

Ans: The Systems Operations Control (“SOC”) group had to be responsible for this situation. They are the one responsible for monitoring and coordinating Northwest Airline’s response to schedule problems and any other potential problems. On Saturday, January 2nd, Northwest Airline’s Chief Dispatcher had already suggested that the conditions were bad enough to justify a shutdown of NWA’s operations. However, the director of the SOC department insisted to carry on the departures due to given that conditions were still above legal minimums. He was the one to decide the NWA’s operations at Detroit should continue, although he did reduce the number of arrivals from 39 to 25 per

There are two major strategic issues facing JetBlue. The first is that the company is growing very rapidly. This brings with it a number of critical challenges, such as recruitment and selection, maintaining the corporate culture, and maintaining high service levels. Secondary goals associated with this are maintaining safety standards, finding profitable routes to occupy and avoiding a unionization drive. Growing a company this rapidly is possible given the strong initial financing that the company has, but challenging in that the faster the airline grows, the more difficult it will be to find the right people and the right routes. The company can grow rapidly while plucking the low-hanging fruit but these tasks become more difficult over time.

JetBlue Airways, the latest entrant in the airlines industry has gone through the initial stages (entrepreneurial and collectivity) of the organizational life cycle rapidly under the successful leadership of David Neelman. JetBlue Airways is currently in the formalization stage of the life cycle where in it needs to create procedures and control systems to effectively manage its growth. Also as it proceeds to grow further to reach the elaboration stage, JetBlue needs to continue to align itself with the environment in order to maintain its sustained growth.

The best strategies that can be enforced by JetBlue are the SO strategies, WO strategies & ST strategies. The strategies might differ based on the business unit needs. Marketing teams should concentrate on offering holiday bundle or other relevant services & products amid the low demand period or may also market its latest services & products in order to maintain new and old customers. Operations should concentrate on enhancing yields & scheduling more flights during the day with a minimal turn around time per aircraft. Finance must concentrate on buying of latest aircrafts.

The airline industry can be considered an imperfect oligopoly. There are several large carriers that dominate long distance flights, and many small carriers that compete for short distance flights. Competition is fierce, and the return for most carriers is very low. Some airlines are trying to differentiate themselves, like JetBlue for example, by offering superior services at low prices. Other low cost airlines, like Southwest, offer low costs with no frills. Most airlines offer a frequent flyer programs in order to develop brand loyalty. In recent years there has also been several alliances formed between airlines. These alliances enable

JetBlue has always identified itself as a customer service company first, focused on providing customers a unique experience on every flight and with every interaction with JetBlue. (Annual report, 2005)

The aviation industry, due to its fast paced and extremely performance oriented nature, is an ideal example of how proper organizational behavior lends to the growth, and ultimate success of a company. Often, mitigating operational hurdles and constraints becomes the focus of leadership in this industry as problems such as financial limitations continually arise. This unfortunately can result in employers neglecting the most essential part of their company, the employees. The ability for an employer to recognize and resolve threats to employee job satisfaction and security, conquer lack of employee motivation, and proactively negotiate internal and external conflict allows for a company to thrive.

JetBlue is an American airline company whose headquarter is located in the New York City. They are a low-cost airline who is rapidly growing in the Unites States. According to Wikipedia, “David Neeleman founded the company in February 1999, under the name "NewAir.” Many of their approach come from Southwest Airlines include low prices airfares. However, they differ in the amenities offered to the customers.

JetBlue Airways has been affected by key external factors. The political factor that has affected JetBlue is the resentment towards union formation. Currently, JetBlue is a non-union company. This helps it keep its fixed costs low. Further, there are positive

I believe the situation was handled well, because after the February 14th delays, JetBlue executives developed a passenger Bill of Rights to help deal with the situation if it happens to arise again. The Bill of Rights provides real compensation for delays and cancellations, and it is believed to be stronger, deeper, and much more defined than any other customer commitments you could find in the airline industry.