preview

Jcpenney Case

Better Essays

During this paper we will analyze how the department store industry has evolved and more important how companies are managing new strategies to remain competitive. Moreover we will use the case of JCPenney as a main focus to see how successful their strategies are. To provide a good analysis, we first need to understand how the industry has evolving and what the major companies like JCPenney are doing to continue in the industry.
The department store industry has managed to survive many economic ups and downs, moreover they have found the way to remain in the top choices of consumer for shopping. Furthermore the technological advances represent a big challenge for this industry because the increased tendency for online shopping have forced …show more content…

The concept of realistic prices vs fake prices make sense because we could assume people will prefer a hard truth over a fake illusion but in reality the idea of saving money is what drives customers to the store, that’s why when we see signs with big discounts, our desire for purchasing increase. Additionally the strategy was not tested to see the reaction of customer before it will come in full effect, maybe if the company would ran a test to the strategy, they would notice the customers real preferences and it would allow them to make adjustments. I think the main problem was that Johnson thought if a strategy was good enough to make apple a completely success, it should work as well for JCPenney. However the customer base for both companies are completely different and in my opinion the comparison between them was the biggest mistake of Johnson. Furthermore Johnsons “alienated core customers” (Tuttle, 2013), by eliminating preference discounts, JC Penney’s loyal customers felt they are not a priority anymore, which restrain them from going to the store and shop again. Unfortunately the lack of consideration of all these aspects represent a huge reduction of sales and of course profits, this is a dangerous move considering that its competitors are increasing their efforts to appear more …show more content…

Penney to create strategies that add value to those clients. Offering free shipping with no threshold limit will attract them to shop more, also the catalogs with the upcoming sales or new arrivals are some valuable perks for those customers. However this might not be enough to increase their share market again, therefore they need to create more appealing stores with comfort alternatives like coffee shops inside the store to make the shopping experience more pleasant. Also they will need a more aggressive online strategy to increase the sales through this channel. A good option could be exclusive access to the latest collections or brands to be display in the store later on for their core customers, with this alternative not only make customers feel appreciated but also give them the exclusive status everyone is looking

Get Access