9-37. Is Jennifer right about the need to evaluate the workers formally? The managers? Why or why not?
Jennifer is, without question, right that all of their employees, from managers to the lowest level employee need to be evaluated formally. The informal way that her father was doing it was not providing the most important answer to the question that all employees want to know is “How am I doing?” According to Erven (2013) several often-heard reasons for not doing employee evaluations need to be dismissed, such as a manager stating “Good employees know they are good and bad employees know they are bad,” or “They take too much time.” Jennifer’s father was guilty of this and probably all his managers too while taking the lead from him as the owner. This in itself is unfair to employees and not good for continued business. It’s important that managers let people know how they are doing, because employees need and want to know, in a structured and formal manner with feedback.
In an article from the U.S. Office of Personnel Management [OPM] (n.d.) it stated that “without feedback, you 're walking blind, at best, you 'll accidentally reach your goal, and at worst, you will wander aimlessly through the dark, never reaching your destination.” Feedback is a critical element in a managers “toolbox” when evaluating employees. It gives an employee a view of how good or bad their previous performance was and what or if they need to improve in their performance. It also reduces
In my point of view feedback is an essential tool for learners’ progress. If the student is not assessing their work then they are not learning and given feedback are vital to ensure best practice is maintained and the learners are achieving to their full potential.
Feedback both positive and negative is important for personal development as it helps us to become more aware of what we do and how we do it. Both in good and bad ways, this feedback can then be used to self-develop and improve our practice.
The assessment should be based on the job related behaviour and not let personal issues cloud the discussion and employees should not be compared against each other. It should be objective and it is important that you do not generalise about
Feedback is perceived as more valid and objective, leading to acceptance of results and actions required (Michael Armstrong 2009:646).This implies
If the feedback is questionable then it becomes useless because it is not trusted. Positive and negative feedback will be more readily accepted if it is kept even, if it is more of one then it may not be received well by the learner for reasons that become obvious within the learner’s behavior or work.
Feedback is important as it sets up targets; the person knows what to improve. It motivates people and helps them to focus. It helps identifying the strengths and weaknesses. It expresses what is important to the organisation and the job and reduces uncertainties in people.
Next, the 360-Degree Feedback is also used to measure an employee’s performance. Through research, the 360-Degree Feedback sole purpose as David Bracken states is to “be seen merely as a tool or used as a one-time event. Rather, it must be understood as part of an ongoing process of assessment, performance evaluation, and discussion of performance with supervisors, subordinates, peers, and others.” More so, the 360-degree feedback is useful when considering the employee’s feedback and leadership skills.
In their article “Teaching the Art and Craft of giving and receiving feedback, Harms and Roebuck suggest that in every work environment, the process of giving and receiving feedback is very vital in addressing the performance of employees and managers. They claimed from their research that in view of the fact that there is no stipulated guideline in proving feedback, the use of a qualitative and quantitative form of feedback mechanism should be incorporated in daily learning by students. Harms and Roebuck suggest that emphasis should be placed on ensuring that feedback is a two-way communication (Krug, 1998, cited in Harms and Roebuck,
Different feedback strategys have been used as efficent tools in the promotion of progress and improvement in the professional world (Baker, A. Perrault D. Alain, R., 2013). De Janasz et al. (2014) explains some positive outcomes that result from shariying, asking and getting feedback from others in within a workplace; such as improving and reforcing employee relationships, enforcing a gainnful comunication, promoting teamwork, and increasing the performance of employees. Specificly De Janasz et al. (2014) develops the idea that providing constructive feedback, sustained by strong interpersonal communication skills, enables the individual recognize their strengths and wiknesses in a clear and non risky way, in order to look for the most accurate plan to improve, and obtain significant and necessary behavioral changes. Everyday Feedback as part of an organization strategy help employees feel confident about their possition and process inside the company, and promotes a clear path to achieve personal and organizational goals (Baker, A. Perrault D. Alain, R. (2013); citado en Levy and williams,
Performance appraisals benefit the company in a variety of ways. On the flip side, they can also create difficulties if they aren’t completed correctly. Many problems within the company can arise when supervisors haven’t been properly trained on appraisals. On a bigger note, companies can also be placed in legal trouble if appraisals are done incorrectly. To avoid these issues, the Human Resource Department needs implement training to the supervisors who conduct performance appraisals.
360 degree feedback system as a performance evaluation tool as long as the understanding of its intent is understood. “There are three key steps in the successful implementation of 360 degree feedback systems in an organization. The three steps are that it must fit the organizations culture, make it psychometrically sound, and used with care” (“Best Practices”, 2012). It is also important to train the feedback providers to be sensitive, respectful and polite. Treating employees in a friendly and respectful manner and offering constructive advice will make them more open to accepting the performance
Some managers were reluctant in differentiating between their employees and allow any unfamiliar person to evaluate them. Because of this true performer might miss his/her rewards and incentives.
5) Feedback refers to the degree to which a task permits workers to obtain evaluation about their work. Workers enjoy hearing when clients are really pleased with the quality of their work and regular information of this type leads to more motivated employees. High feedback: A salesperson delivered a car to his customer after he tests it to confirm if it operates as it should be. Low feedback: An electronics factory worker who assembles a DVD player and then sends it to a quality control inspector who tests it for accurate operation and makes required alteration.
In addition to the need to recognise that individual factors and individual relations within the workforce are important to an employee's sense of well-being and self-esteem, it is important to ensure that employee evaluations are not (a) rare, only once or twice a year, and (b) are not one-way questions set by the management for the employee, but instead the process is a regular, continuous review (both with individuals and teams) as to how the employees feel about the work the team is doing, whether they have proposals for changes and improvements in either the workplace environment, or the processes and products of the work, and whether they have ambitions in the organisation that are not being
One component on this evaluation that seems to be necessary is the knowledge and knowhow portion of the evaluation. According to Billie (2008), testing knowledge, skill and ability is meaningful to the process of assessing progress for job duties (p. 14). Having this understanding it is possible to see how knowledge and knowhow is an important component of this evaluation form. It is important to evaluate whether the skill, knowledge and ability the employee possess is being used properly to help them complete their given task. If the answer is yes, then it can be great to give positive feedback on how well they are using these components to fulfill their duties. However, if the answer no then this is a great opportunity to assess whether that employee just does not have what it takes to fulfill their duties or they need more training to help them learn how to strengthen their abilities. This section has the ability to be useful because it could help to determine if there is ROI on the training that is given to employee. If an employee is given the training between this evaluation and the next evaluation and their knowledge, skill and ability improves then it could appear that the investment on training was worth it. However, if their performance fails to improve then it could be seen that there was no ROI.