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Investing in the It That Makes a Competitive Difference

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Studies of corporate performance reveal a growing link between certain kinds of technology investments and intensifying competitiveness.

Investing in the IT That Makes a Competitive Difference by Andrew McAfee and Erik Brynjolfsson

Included with this full-text Harvard Business Review article: 1 Article Summary The Idea in Brief—the core idea The Idea in Practice—putting the idea to work 2 Investing in the IT That Makes a Competitive Difference 11 Further Reading A list of related materials, with annotations to guide further exploration of the article’s ideas and applications

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Purchased by Steven Stillman (sstillm@post.harvard.edu) on March 13, 2013

Investing in the IT That Makes a Competitive Difference
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Performance improved across all the pharmacies, and customer satisfaction scores rose from 86% to 91%— a dramatic difference in the aggressive pharmacy market.

COPYRIGHT © 2008 HARVARD BUSINESS SCHOOL PUBLISHING CORPORATION. ALL RIGHTS RESERVED.

page 1 Purchased by Steven Stillman (sstillm@post.harvard.edu) on March 13, 2013

Studies of corporate performance reveal a growing link between certain kinds of technology investments and intensifying competitiveness.

Investing in the IT That Makes a Competitive Difference by Andrew McAfee and Erik Brynjolfsson

COPYRIGHT © 2008 HARVARD BUSINESS SCHOOL PUBLISHING CORPORATION. ALL RIGHTS RESERVED.

It’s not just you. It really is getting harder to outpace the other guys. Our recent research finds that since the middle of the 1990s, which marked the mainstream adoption of the internet and commercial enterprise software, competition within the U.S. economy has accelerated to unprecedented levels. There are a number of possible reasons for this quickening, including M&A activity, the opening up of global markets, and companies’ continuing R&D efforts. However, we found that a central catalyst in this shift is the massive increase in the power of IT investments. To better understand when and where IT confers competitive advantage in today’s economy, we studied all publicly traded U.S. companies in all industries from

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