Introduction
MWA recognises that to deliver its strategic aims, objectives and priorities successfully, there is need for sound and robust governance arrangements to be in place. MWA governance is an organisation that is directed and administered based on policies. In order to have a clear strategy, both the Board of Trustees and the strategic management team takes an active role in setting and monitoring the direction of travel for the organisation. High quality routine reporting throughout the year ensures that both are kept up to date with the key factors that are likely to impact on the organisation and how we are responding to the impact on a day to day basis.
MWA has a non-executive Board consisting of a Chair and up to eight
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We value partnerships with other agencies in carrying out our work and in delivering positive outcomes for our service users.
We value the diversity of our staff and service users and promote a culture in which everyone can express their potential. Vision and Aims
We intend to ensure that, by 2015:
Service users will be more aware of the support available and will receive at an earlier stage.
Fewer children will experience the impact of prolonged domestic abuse.
Service users will be equipped with the skills and knowledge to move forward with their lives.
In order to achieve this, we will:
Campaign to raise awareness of domestic abuse amongst other agencies and the general public.
Guide people from crisis through to independence through tailored individual support programmes.
Extend the reach and improve the quality of all our services, ensuring that we maintain the flexibility to serve our diverse range of service users.
Develop an outcomes-based evaluation framework for all our work. The Board is ultimately responsible for all that the organisation does but in order for it to discharge its responsibilities appropriately and effectively, day-to-day and operational management is delegated to the Chief Executive Officer and the SMT .
• The board monitors the performance of the Chief Executive and her team, holding them to account for the exercise of their delegated powers and delivery against plans and budgets;
* Management and Control - According to law, day-to-day management of a corporation rests with the officers appointed by the board of directors, who are ultimately responsible for the management of the corporation. The board of directors is elected by the votes of the shareholders.
By advancing our systems and services will give long term affects and aid in meeting the needs of our business and by taking advantage of these changes will help our bookstore run more efficiently. Developing ways to configure maximum benefits is a top priority. This effort will not only expand our business to better avenues but raise our customer service to a new level of
My organisation’s mission is to provide an efficient and helpful service to all our customers so that our client base grows.
The board carries out the duties in regard to the interest of the companies’ shareholders, staff,
We wanted to be clearer in defining our services and streamline the process. We wanted
to encourage collaboration in order to improve customer satisfaction by meeting customer needs, providing timely delivery, and promoting exemplary customer service
Moreover, there will be trained staffs to service customers who need advice or assistance. Therefore, consumers are able to self-serve when shopping for office supplies and seek for advices when required.
We embrace diversity and diverse opinions; we treat people with dignity and respect to support our inclusive culture. This allows us to retain and attract the world-class talent and supplier base we need to develop the innovative solutions our global customers depend on. We view our diversity as a competitive advantage as a key enabler of our growth.
My objective is to consistently provide our clients with the best service possible. I make myself available to clients both internal and external, and responses to requests are completed quickly and competently. When communicating with clients, I confidently assure them that their needs will be addressed immediately.
We reach beyond our walls to engage in partnerships that improve the education and healthcare needs of our community. We invest in the community by continually improving services and broadening our spectrum of care.
If the service user understood they would use their knowledge of language or sign symbols.
From this, we will then need to realise and work our a way to get more information into our staff in order to meet the needs of our customers more efficiently.
It is the responsibility of the Board of Trustees to monitor and strengthen programs and services. They also determine which programs are consistent with the organization's mission, monitor their success and to monitor the programs and services; it is the Administrators responsibility to record and track participation for all programs.
these sectors. It is now widely accepted that service users should be able to make informed
Therefore, the Board is neither directly accountable to any other body, nor is it under obligation to report to any other authority for its activities and performance. This existing hierarchy creates problem in delegating the duties for the Managing Director, CEO of Biman.