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Intro to Marketing Midterm Review Sheet

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Intro to Marketing Midterm Review Sheet
Chapter One: Creating Customer Relationships and Value Through Marketing
Definition of marketing
- the activity for creating, communicating, delivering, and exchanging offerings that benefit its customers, the organization, its stakeholders, and society at large.
Exchange of marketing, what are the 4ps
Exchange: Achieving two goals: 1) discover the needs and wants of prospective customers and 2) to satisfy those needs and wants
- exchange is the trade of things of value between buyer and seller so that each is better off after the trade
What is needed for marketing to occur
1) two or more parties with unsatisfied needs
2) a desire and ability on their part to be satisfied
3) a way for …show more content…

Strategy: an organizations long term course of action designed to deliver a unique customer experience while achieving its goals.
Strategy for corporate, SBU and functional levels
Corporate level: where top management directs overall strategy for the entire organization, this is usually the board of directors and senior management officers.
- CEO or President is the highest-ranking officer in the organization and is usually a member of its board of directors.
Strategic business unit (SBU): a subsidiary division, or unit of an organization that markets a set of related offerings to a clearly defined group of customers. -at this level managers set a more specific strategic direction for their business to exploit value creating opportunities.
Functional level: where groups of specialists actually create value for the organization. - at this level the organization’s strategic direction becomes its most specific and focused
Core values and mission
Core values: are the fundamental, passionate, and enduring principles that guide its conduct over time. - these core values are developed by a firms founders or senior management, and are consistent with their essential beliefs and character.
Mission: a statement of the organization’s function in society that often identifies its customers, markets, products, and technologies. - a good mission is clear,

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