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Essay about Intersect Investments

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Gap Analysis: Intersect Investments

Situation Analysis
Issue and Opportunity Identification
Intersect Investment has been in the financial services industry since September 11, 2001. A year ago, Intersect CEO Frank Jeffers identified a new vision. The problem with this is that implementing this vision will require revolutionary organizational change, particularly in sales. Frank has already replace the EVP because he did not support the new philosophy Frank was leading his organization in and expects that his new EVP will get associates on board with his new vision. The issue is there is a lot of push back not only from employees but several of the important players. If some of the main stakeholders don’t jump on board quickly …show more content…

Intersect must create an environment where their associates feel comfortable giving feedback on ideas and initiatives that are potentially in the works or being implemented. Your associates are going to be carrying out the vision so Intersect must create an environment that they feel safe delivering their opinions.
Secondly, Intersect needs to develop a reward and recognition program that will pay for performance. This will give the employees an additional reason to excel in the job they are to complete. The employees will begin to associate excellence with reward and although they are already getting paid for a job well done, employees tend to go the extra mile when they know there is a prize attached to the task. There is also a vision for Intersect to create an extensive line of communication amongst the employees that will provide feedback to them in a timely fashion on their sales initiatives as well as the interactions they have with customers whether good or bad. Associates deserve to receive feedback from their managers, this will assist each associates as they begin the journey to becoming close, trusted advisors with each of the customers.
Moreover, what is clear within this scenario is the relationship that the Senior Leadership team has with one another. One thing is clear is the Leadership team is divided. All Leadership team members need to understand that when presenting

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